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Gents,As the Cisco CVP is the product used to serve the IVR function of the CC. The Cisco document is referring to 1200 ports per server as the maximum capacity. So in case we are deploying a CVP with complex IVR that creates many object during the c...

Hi guys,Anyone ever tried the following setup, will it work or do we have any caveats around that?On CCE v9 with Finesse v9.Mobile Agents with an external handset and a broadband internet connection using an Client-less SSL VPN connection to access t...

HiI'am trying to get a list of callvariables from the UCCX, with no luck.The only way to get data out of the callvariables is to know the name of it....Is that correct?BrMorten

Hi AllI was wondering if there are any sample script for ICM and CVP for testing ASR as a POC.The config admin guide has examples of TTS but not ASRAny help will be appreciatedThanksShikhar

Hi. Sorry for my english. We develop cti os 8.5 application on delphi. Agent recive call (CallType=eCTypeOOReservationPreview). Call task have 3 and more client phone number (ANI). Application by AccountNumber display other client phone numbers. User...

My customer wants to show columns of Agent Reason Codes by Skill group in real time.I am using the Agent Skill Group Real Time report and I have been using the the following code given to me by James for my WrapupData report for the Reason Code repor...

I have a customer who wants to understand the folllowingCall comes into Agent A, Agent A transfers the call to Agent B using a Short code that goes into a Skill group, Agent B takes that Call and finishes it.Customer wants to report on that whole jou...

Hi,We are using finesse since 9.1 and have our gadget developed for that. Now we are trying UCCX10 with Finesse 10 and same gadget does not load.So my question is.1. Do we need to do something different while writing gadgets for UCCX2. Do we have any...

I am doing project with CVP. Also I change the system from UCCX script to CVP.I have one problem over translating.UCCX provided "Call Hold" and "Call Unhold" function but CVP doesn't have the function. The function is used on UCCX when the system con...

As i red about VXML Application client using [jersey] RESTful WS it was applied start from CVP 10..Kindly correct me.. if not below my client connected to CVP 9.0.1 but not workingVxmlAppClient client = new VxmlAppClient();String url = client.getBase...

Hi,Within the chat form there is a hidden extension form called extensionField_chatError which by default says"Sorry, the chat service is currently not available. Please try again later."Is it possible to send a page redirect from this extension Fiel...

HiI have one application with cusomized java class on Action element this Java class is using log4j library to populate logs to customized location ... However other CVP application (RSM) is also sending log to my customized location... I have not se...