Contact Center

Record with Confirm Filename

Okay - this should be super simple but I'm having a brain fart that's lasted for a day. I'm working on an VXML app where I need to grab data entered in a previous digits with confirm node. I've tried both trying to store {Data.Element.Extension With ...

Resolved! Independent MRD states?

I wanted to give my agents the ability to pause inbound chats while still taking calls. However, in testing on an agent who is Ready for all MRDs, sending <Media><routable>false</routable></Media> to the chat MRD's endpoint causes the Voice status i...

How to auto refresh team stats for supervisor

Hi there, We have developed customer web desktop using Cisco Finesse rest API’s and everything is working. Now we are developing custom supervisor web desktop using Cisco Finesse REST API's. We are able to show team stats (all teams associ...

How to automatic refresh page for supervisor.

Hi all, I am looking for some help with this, I want to refresh the team data for supervisor and display the refreshed team data in table. For example, Suppose Supervisor Agent001 logged in , it will display all team data like Agent002, Agen...

Resolved! Refresh REST token for authentication

Hey everyone. I am developing a CVP 11.6 application that needs to authenticate a REST API. The token is only valid for a short time before needing to be regenerated. While I am able to check for a 401 and POST credentials to generate a new token ...

Set up timer on Preview Dialing

Hi , Can the timer on Preview dialing be set and if so how for PCCE? Can this be set per business area? Trish

Resolved! Finesse 12 components?

In Fin12, there's a few mini-gadgets across the header called components. The admin guide says that only Cisco-supplied objects are currently supported there, but I'm curious if there's been any movement on enabling 3rd party components? I checked ...

Call Costume Variable Report not matching Handle calls total from Contact Service Queue Activity Report

Hello, Does anybody know why the Call Costume Variable Report does not match the number of Handle calls total from Contact Service Queue Activity Report? I have removed all Contact Disposition and focus on the Handle (2) calls and still, it doesn't m...

Resolved! Cisco CVA DialogFlowIntent/DialogflowParam question

Setting up a small trial flow in CVP 12.5 to communicate with a Google DF agent. I find that when I use the DialogflowIntent and DialogflowParam elements that CVP ignores the text defined within Google DF and instead uses the local TTS defined in my ...

Resolved! Finesse Gadget HIDE button for Consult calls only

I have created a button to display when call is active and in agent in TALKING status but noticed button is displaying when Agent trying to Consult with other agent(since agent status is TALKING) and would need help on how to hide this button for Con...

CVP REST Client Parsing JSON array response

From below response body I'm trying to capture "type" from phoneNumbers array and this is the syntax I'm using $.phoneNumbers[1].type. It works fine as long as that array exists. However my REST response varies every time based on input and array siz...

Resolved! Finesse Gadget button not showing during failover

I have created a button in Gadget to InitiateDirectTransfer logic which is working fine but when Agent is in TALKING status and Finesse failover from Primary to Secondary(Due to Internet connectivity issues after changing RED to GREEN banner on top) ...

Resolved! Cisco CVA Issue

Has anyone encountered a certificate issue when trying to use the DialogflowIntent and DialogflowParam elements on UCCE? In the error logs I'm seeing IO exceptions communicating with Google and am getting PKIX errors. Read somewhere that I need to se...

Check the Skill Mapping for All Agents on UCCX

I wonder if there is a report or a real time tool / API to get a report to Check Skill Mapping for all Agents in Cisco Unified Contact Center Express I understand , using the below mentioned SQL query in the CLI prompt , we can get the desired output...

Resolved! Throwing error as 415 (Unsupported Media Type) after sending GET request for Supervisor Team Data.

Hi there, I am sending request for getting team data, URL is correct but its showing error 415 (Unsupported Media Type). Should I send Media Type while sending request or not. Please help me for this. Thanks in advance,Komal J

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Contact Center

Forum Posts

Record with Confirm Filename

Resolved! Independent MRD states?

How to auto refresh team stats for supervisor

How to automatic refresh page for supervisor.

Resolved! Refresh REST token for authentication

Set up timer on Preview Dialing

Resolved! Finesse 12 components?

Call Costume Variable Report not matching Handle calls total from Contact Service Queue Activity Report

Resolved! Cisco CVA DialogFlowIntent/DialogflowParam question

Resolved! Finesse Gadget HIDE button for Consult calls only

CVP REST Client Parsing JSON array response

Resolved! Finesse Gadget button not showing during failover

Resolved! Cisco CVA Issue

Check the Skill Mapping for All Agents on UCCX

Resolved! Throwing error as 415 (Unsupported Media Type) after sending GET request for Supervisor Team Data.

Event Notification Subscription

Unable to create diaglog group using API + UCCX

Reserved and Not Ready pop up gadget

Finesse Notification Service - web page refresh

Jabber Login Issue with "not-authorized"

Cisco finesse API Queue Empty Values

Newbee Need help with understanding UCCX Script logic

Studio Callback sample error "no Gateway Address defined"

Finesse Dialog API - End Silent Monitoring as admin

ModulePrefs in gadget.xml - height is ignored in 12.6.2?