Hi,We have a unique customer request to handle chat inactivity. They would like to implement Chat inactivity timer to automatically send a message to the customer after 5 minutes asking “Are you still there?”. Then if after a minute or so with no re...
Forum Posts
According to the documentation, cisco provides SSO API to get access token for finesse but i am failed to get access token without login to finesse on browser, having the following errorthen we tried to get the access token using SSO sdk but we are s...
Hi Guys, Im looking for a way to setup a separate tab in Finesse desktop with a list of pre-configured buttons that are basically blind conference. It will conference in other uccx applications that play re-recorded messages. Im able to setup the tab...
Resolved! Finesse Conference API.
Hi folks,Am integrating Cisco Finesse 11 with 3rd party telephony server. How should I write Conference functionality code. I dont find any Conference API in Finesse 11 API guide. Please guide.regards,Ritesh Desai.
Hi,I have a requirement to make a conference call from finesse. The flow is as below.1. Agent receives an Inbound call.2. For further authentication agent need to send the customer to ivr.3. Agent press a button in Finesse which triggers a conference...
WHEN MY COMPUTER WAS UPDATED NOT EVERYTHING GOT TRANSFERED TO MY COMPUTER. I AM UNABLE TO SIGN IN WITH MY PASSWORD THAT I HAD SET UP. PLEASE HELP
Resolved! Transfer Call to certain Queue and IVR
Please I am developing a tool that communicates with Finesse Server , I can Transfer a received Call Successfully to the agent using the request found in REST API Developer Guide https://developer.cisco.com/docs/finesse/#!task-routing-apis/task-ro...
Hi all, I'm looking to implement the new bubblechat functionality, however, would like to replicate the existing functionality we have where we can jump straight in to the chat rather than asking for customer details and problem statements. Has anyon...
Hi,I am pretty new to Cisco Finesse Customization and making gadgets but successfully modified some gadgets.One question, could we show agents call variable information to Supervisors while doing silent monitoring. Call dialogue information does not ...
I want to know how to set up the global hotlinks, like when I press "*" on the phone, it bring me to customer queue page. In main flow, it works. But it didn't work on the subflow when the program run into, let say CardNumberWithConfirm, it will hit ...
Hello folks:I just reserved a sandbox environment from Cisco (Packaged Contact Center Enterprise 12.5(1) Sandbox) to practice on CVP and reporting. I am new to this but I believe the reporting component is not installed in this packaged environment. ...
Greetings,Can someone please lights this up for me ? I am running UCCX version 12.0 with 100 agents. I have 75 premium licenses for 20 agents that are actively login to finesse. We implemented call feature when agents are busy, callers can leave a ca...
Hi, I am looking to see if there is a way to set a pre-chat field as mandatory in the Bubble chat widget. However, the bubble chat HTML code that we can download from UCCX calls a Javascript in turn and does not contain the "fields code" to edit. Th...
Hello there. I'm wondering if there is a way to test the CCX REST API ecosystem locally without having an actual CCX installed. In particular, I just need a sandbox to use a local client to play with these endpoints: https://developer.cisco.com/docs/...
I am new to using Cisco CVP. I am considering creating a Subdialog for part of the call flow that is currently implemented as a Subflow. My intent is to modularize it so that this Subdialog may also be called by other applications in the future. I ha...
