IP Telephony and Phones

I have a "chatch 22". Scenario: CUCM 12.0 and UCCX 11.6 Incoming calls don't hear MOH, for the UCCX queue time, unless I enable "Media Termination Point Required". When I enable the use of MTP, all outgoing calls fail with busy. The PSTN are trough a...

Hello everyone! I'm curious what other people are doing for MOH for multiple locations.  Scenario is a need for 45 sites to have unique MOH playing that is specific to the location and allow them to manage their own MOH files to change them weekly.  ...

How many minimum  servers should available in CUCM cluster

I have a Cisco ISR 4331 and would like to configure QOS on the LAN port to ensure that the data VLAN doesn't overrun the voice VLAN. Does anyone have a sample configuration that they could share on how to configure QOS? interface GigabitEthernet0/0/1...

I have configured shared line for SIP The issue I am getting is that when I enable shared-line command in dn. User is no longer able to answer incoming  call to both device. (headset, speaker button or software button)Call just keep ringing.Specify S...

Hello community, is there a way to change the phone model of an existing phone button template? I know there is the feature safe feature for newer phones However I am curious for the completeness sake. I couldn't find anything related to it in BAT.Th...

Will the IP 8851 bluetooth connection be able to connect with my "COM-DEX" by Widex, device? This device sends and receives bluetooth signals and thru a "tell-coil" it sends a signal to my hearing aids. This device uses bluetooth standard to connect ...

Hello Everyone,  I have two CME 12.0 instances running on two separate routers. Router 1 contains one PVDM3-64 and Router 2 contains two PVDM3-64s. Router 1: dspfarm profile 1 conferencecodec g711alawcodec g711ulawcodec g729ar8codec g729abr8codec g72...

Dear Experts,I need to create a route pattern with a pause to dial a secondary number.the customer is forwarding international calls to tollfree number, then the user is dialling the international number.He is requesting to make it as one step, dial ...

Dears, i have a Voice gateway and CUCM and CORE SWITCH in between them and i want only voice traffic to go through this switchfrom VG to the CUCM . i applied ACL permitting only 5060 port (SIP) and deny else , and it's work good, the problem is that ...

Hello,I have a customer who called me because every devices suddenly logged out at the same time.I first thought about the URL API with "login", "logout"&"logout all devices" buttons. I searched in EM logs and found a lot of messages saying devices w...

Dear all, I always encounter problems when making long distance calls - the phone exits automatically after 3 seconds if I do not continue to press the numbers.    Is there any way the phone's default waiting time can be lengthened  ?      It is not ...