Other Collaboration Subjects

I looking to see if my thinking is correct. I have 2 operators using attandant Console, I have it setup with pilot 4000 and it has each of the 2 operators extension in the hunt group(line1 - REC1, line1 - REC2, line2 - REC1, line2 - REC2, and then a...

I am seeing a very random issue with calls getting music on hold AFTER someone takes them off of hold. The music will be playing to the caller from the PSTN and I believe only they are hearing this. I have heard of this issue before and was hoping ...

The documentation says "To install Cisco ER 1.2(1), you install the publisher first, then you install the subscriber on the same server" But it does not allow to install Subscriber on the same server. Have somebody come accross this.....Can someone t...

What is the proper method of creating a backdoor extension for users to call in and log into their voicemail? Also, what step do I use to configure an auto-attendant script to accept a sign-in similar to Unity?

I was wondering if there is any way to find the logon/logoff information on the attendant console. Something to the effect that you can get from IPCC Express on the log in/log out of agents. I'm getting complaints that calls that should be answered ...

Hello everyone...Using the above... everything working for a while... then I had to break it cause that what you do with a home lab.I was able to:Use GUI to edit and add users/mailboxesUse GUI to admin Groups and ProfilesUse GUI for all the CME menu'...

Hi All,Is anyone using G728 codec on 3640 gw?We have 3640 with NM-HDV, E1, IOS IP Plus 12.3(11)TDSP ver 4.4.3, voice card is configured with codec complexity high, but we are unable to use G728. All other codecs are fine.With G728, calls will get es...

I have problem of configuring h323 gateway in the route group config. At first, I have configured dial-pattern and use one h323 gateway to route all dialout call to destination through PSTN.And later , I have another H323 gateway to the system. and ...

BARS doesn't run on my ccm.Starting BARS via scheduler nor manualy it hangs each 2nd try. Reading the log, the last step is "Finding Callmanager database."Stopping backup process and starting it manually is mostly successfull. (next step in backup pr...

Unity unified messaging system with subscriber mailboxes on seperate exchange 5.5 server. All subscribers can be viewed ok in SA Admin and you can add a new subscriber manually and the recipient gets created in the exchange server ok. But if you try ...

We have several small branch officesWe currently gateway with the PSTN via one way DID trunks and POTS lines. 4 DID trunks for inbound calls 4 POTS lines for outbound callsOur PSTN is upgrading their switch to a new DMS-10.They want to move us to a 6...

I receive the following error when I import Users and Phones....Users import OK, but the Phones fail...not sure where to check for issues...All ideas welcome....Thanks in Advance!!MAC 0012015562C4 ERROR CODE -2147219920 The item could...

We have a problem with conference calls when I try to introduce a second number for the conference calll I press first 'more' and then 'confirm' and then the following message is written 'no conference bridge available'

reading the Attendant console voice mail portion, it says need to configure voicemailprofile.xml file to make the voicemail work for attendantconsole. What I don't understand is under which circumstance the voicemail won't work if without this file?I...