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Steps followed:-1. In unity saweb, pick up a Callhandler, go to profile.2. From the Options menu, click Recording Devices or Playback devices3. On the pop-up mention the extension and unity server name/ip address4. Click play recording, nothing happe...

I recently upgraded a customers CallManager from 3.2.2c to 3.3.3. After I completed the upgrade I was checking the pull down menus to make sure that everything was working properly until I came to Route Plan > Application Dial Rules. The screen th...

Hello, please I would like to know if there is any official book or preparation guide for the Unity exam, from cisco press or any other.Another question, which exam is preferrable for Unity, (UCSE)1.x (#644-101) (for Unity 4.x)or #9E0-805 UNITY, (fo...

Centralized CCM process with 500 users.All the phone extensions are 4 digits. Because there are duplicate extensions(DID) across all the sites we use 7 digits mailbox in the unity. For example phone extension 2345, mailbox is 2512345(251 is site code...

I want to setup Unity such that when a subscriber logs into his mailbox via TUI, he is not given the priviledge to change his "Greeting". Is there a way to accomplish this?

Hello,I was wondering if anyone had information about whether Cisco or a 3rd party was developing Mac OS X versions of key applications like the Attendant Console? I know developing a Mac OS X version of the TSP would probably be useless but having ...

Hi,I installed some toll-bypass (no Call Manager) 2651XM routers running G729B codecs. (E1 trunks into Siemens PBX). The customer now has a bit of a call-centre happening with the PBXs. When the operators lines are full they putting people on hold. T...

Does anyone know what is recommended for anti-virus on IPCC servers? McAfee Anti-Virus?

I've just installed 4.0 on a new server I used the Unity install tool to prepare the server for Unity. However, the prep tool did not mention anything about MS03-026. I'm wondering what else should be applied to ensure proper security is in place. ...

Does anyone have a technical note on the setup and requirements for IP trunking an Avaya Definity with Ethernet to CallManager? Also, will this work with CallManager 3.3 and Q.Sig?

UM 3.15, E2KLooks like there is bug in the pager notification.User inputs an invalid phone number for the pager. Unity constantly dials the number. Public network answers with an invalid number message. I locate the subscriber associated with this...

Does anyone have a document on how to IP trunk between Cisco CallManager and an Avaya Definity with Prowler Ethernet IP card?

Hi,I have a query.Can Avaya Definity PBX system work with Cisco ip phones?If not then why?Rgds

Whilst both parties subscribe to iee802.3 ( and possibly 802.3af ) can both parties phones work off each others inline power systems ??I say this as I want to keep my cisco lan !Thanks