Other Collaboration Subjects

I am looking for info on integrating ITS (CCM Express) with key systems using analog E&M ports. All the info I am finding is related to the full CCM product. How similar as these two products? Can I apply the CCM examples to CCM Express?Thanks,Die...

Is there any tool I can use on Unity or CCM to see how many calls are not being answered by users, and getting transfered to their voice mail.Management wants an idea of how often incoming calls get transfered to agent voice mail recording. Thanks

What some have been looking for:1. Add the following registry information[HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems\Model]"Hardware"="MCS7835""Memory"="1024""Speed"="733"2. Download and run this upgrade file from cisco:win-OS-Upgrade.2000-2-3.exe3. A...

Can I use any backup file (from previous CCM version (3.2.x or 3.2.x) to restore a newer CCM version (3.3.x)?

I am new to these phones, so please bare with me.I have two locations. A and B. Users in location A have no problem making conference calls with their phones. But users in location B, when they push the conference button on their 7960s, nothing happe...

unity 3.15 and tts3000 engine. Customer is not happy with the voice. How can we change to a different person's voice? Thanks.

Has anyone installed CM 3.3.3 and then upgraded to sr1 and then discovered that StiBackup doesnt get installed? Very strange. Did Cisco take it out? I ended up downloading the exe from CCO and installing it manually.len

Dear all,My customer has Unity version 4.0.3. They are unable to reply or forward voice messages. When "reply" is selected, it says that "it is not possible to reply to this message" and when "forward" is selected, the system says "not a valid option...

Have a Gateway running IOS 12.2(11) T8. With a NM2v and Vic 2FXSGateway is configured for MGCP and i am tring to get the fax working through this.I have dial tone on the fax, but no faxes are incomming or going out. All other calls are fine. I have...

Is the 7960 phone SNMP compliant? Is the port (on the phone) for an additional PC, also SNMP compliant? We are doing automated asset discovery and need to know if the pc that is plugged into the 7960 will be able to be discovered using the SNMP proto...

One of my 7940 used to be working properly until recently when I rebooted it, it doesn't bootup properly. When I connect the UTP cable to it, there is light on the headset light for a sec and the cisco screen appears. However after 2 sec, the screen...

Dear all,My customer is running IPCC version 3.0(3a) and Desktop Administrator version 4.3.2.9. They use Wrapup and want to change the automatic state change value. I believe this can be done via an ICM timer but am having problems finding this param...

I have read a few posts regarding agents getting stuck in "Reserved" state, however, my issue is a little different.This issue only occurs with one phone which is a 7960 with a 7914 expansion module. (Not sure that info is relevant)When the agent tha...

Message length set to 1200 seconds. No limits on exchange, no warnings being issued to actual users. Pulled logs to customers desktop who will email them to me.

I am trying to import a bunch of users from Active Directory using the Bulk Import tool. Twice I have tried to run this and it hangs up at the same point, which is after about 5% of the "Synchronization" phase of the import. I see the tool read all...