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Is there a way to somehow block particular DNs from calling another range of DNs across intercluster trunk. For example I need DN 1000 from one cluster dials DN 2000 on another cluster should be blocked, but DN 1001 should go through. Chris

I have preconfigured IPCC CSQ with 3 agents and 1 Supervisor. Now the question is: How can Supervisor or even Agent see that there are calls pending form customers(Customer is on hold and waiting for a free agent) while all agents are busy? So Superv...

Does anybody configured IPCC VoIP monitor?I have configured IPCC with Desktop agents! Now i want to monitor them via voip monitor. In Cisco Desktop Administrator(Enterprice Data Configuration - Voip monitor) i have assigned MAC addresses of extention...