Is there a separate contract which needs to be purchased for SNTC Collector application?
Forum Posts
CSPC version: CSPC 2.8.1.2. Can someone explain the reason why Device properties are different between SCSP and SNTC?: CSPC SNTC I should review all my device in SNTC because of the above issue. Please let me know how I can fix it. Thanks.
We are trying to get granted CBR access into a customer's portal; we having a pending renewal and need to pull a custom inventory report. We have active SmartNet support contracts; so we should be able to get granted CBR Access. The box is grayed th...
I have a CSP Collector v2.8 successfully collecting N9K-C9504 and N9K-C93180YC-EX chassis which make up an ACI environment. The upload to Smartnet Total Care portal is successful, but I fail to see the chassis appear in the inventory. ANy ideas?
I have removed my customer CCOID from administrator role and he cannot access Cisco Services Access Management tool. How can I fix this?
Hi Community, I work for a Cisco partner, and for years we have been using the same CCO to access SNTC portal and to request CBR admin access to our Customers. We want to use another CCO now. We have registered the new CCO into SNTC portal and assi...
HI please help me, after couple of days registering my organisation contract numbers, i have still no full access to the smart portal. Could you please check my profile? thank you
Hi Smart Net Total Care community,CSPC keeps failing to upload the transport file at present.We have verified access from the CSPC server to all of the following: 72.163.7.11372.163.4.16172.163.7.60173.37.144.208concscoweb-prd.cisco.comcisco.comdl.ci...
Resolved! CBRAdmin Access
My customer gave me CBRAdmin access almost 43 hours ago but I still not able to access his portal yet. I need some help with this, please. Regards
Hi SNTC Community,Is there a CSPC setup guide for VM Ware 6.5? The installation guide I can find seems to refer to 5.5:https://www.cisco.com/c/en/us/support/docs/cloud-systems-management/common-services-platform-collector-cspc/cspc-installation_and_c...
Resolved! SNTC no alerts for cat-OS
Hello.I perform manual uploads (csv opt.) to SNTC, but noticed that system generates no alerts (PSIRT/Field Notices/...) for devices marked cat-OS as SoftwareType.
Hi team, There is currently a known bug (CSCvm91172) which is effecting CSV uploads reporting for Software Alerts and PSIRTs. Could you pls suggest, if there is any workaround /Fix , Since we need to get updated by software alerts on End of Vulnerab...
Hello, Running 2.8.1 I cannot update the Administration->Email Settings->SMTP Server field, I have tried using both DNS names and IP addresses but always receive "Error while modifying Mail settings. The Smtp Mail Settings blahblah.com does not exist...
Resolved! Problems With Creating SNTC Portal.
Hey there,I have a customer that is a bit of a difficult case in trying to resolve where there are many different issues in creating an SNTC Portal. The CCOIDs will not work despite not being a shared or generic CCOID for the company. There is also a...
Hi I need to generate to new certificate mi colllector, in my portal dont appear categories all collector, under library>administration>all collector i attached picture of this, i need your help.
