Hi guys! I'm having a problem with the collection of data on my CSCP. The collection and upload of data is going fine, the process run correctly and ends well, but in the portal I'm not getting any information about alerts. I can see information a...
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Hi, I just deleted my inventory, so that I can start from scratch again, and now cannot view any information. The delete removed all my collectors, so I created a new one, and that one cannot be viewed now. Also, all other information (such as ...
2.7.3.2 to latest upgrade (2.7.4.2 currently) just not happening. I've read a couple dozen or more articles on it being stuck in Downloading status in the GUI, and showing downloading in the CLI. I cannot seem to get it to work. I've cleared the /op...
Under Library -> Administration -> All Collectors one of our collector version is set to 2.7, but when I look at my collector under Software Updates, it reports 2.7.4.1 being the latest installed version.Another confusing thing... In "Help -> About",...
Hi there, I have a customer that we're helping to manage their Smartnet through the Total Care Portal. None of the ad-hoc reports are able to be pulled. Anything sent to the My Reports section it says failure. Please help.
Hi, I've uploaded an inventory from our collector this morning but even after several hours nothing is showing in the 'Upload Processing' page on the portal? The appliance indicates it has successfully uploaded the report but nothing on SNTC Portal? ...
I try to generate an report "Inventory by Product" via Smart Net Total Care tool (services.cisco.com). But there are no results visible (I've cleared all query filters !!). The problem is reproducible, also with other user accounts.
Resolved! Unable to access CSAM
Hi -- A customer is the delegated admin and can access services.cisco.com but is getting a notification that they are not authorized to access CSAM.
I have set up a specific ID for use with SNTC that was granted specific permissions to access the CLI commands that are in the standard data collection profile. When I test it with "Verify Device Access" and then look at the result report I see that...
The upload processing has gone on for about a week now, and yet no inventory in Smartnet Total Care portal. Any solutions? Thanks,
Resolved! Mac Address Issue - IP Phone 8845 - SNTC
The devices are found on collector, but don't get Serial Number or not send details to SNTC...
Resolved! VM Collector down
Team, We have a VM collector which was shutdown during maintenance window and after the maintenance window when we powered up its booting and requires password. When we enter the password it doesn't accept. Please help us in resolving the same.
Resolved! Smartnet license question
Can anyone please explain what this license is for and do i need to renew it with my smartnet? i realize the module if for voice encryption i believe, so does that mean this license also needs renewal? Cisco 2901 Voice Sec. Bundle, PVDM3-16, UC and S...
Hi, I would like to register all SNTC of our Cisco devices so i can manage them in single console. I already registered as Delegated-Administrator but my Smart Service Connection web always appears "You do not currently have access to Smart Service...
Resolved! Update CSCP from 2.6.1 to 2.7.4
Hi! I'm trying to update my CSCP from version 2.6.1 to 2.7.4. The documentation says that I can do that from the CLI. I follow the steps but when I put the command "download sp-30.0.4-0-0-lnx64" he tells me that I have to enable the connection to t...
