Smart Net Total Care Portal and Collector Discussions

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Cisco CyberSecurity

Forum Posts

Hi guys!    I'm having a problem with the collection of data on my CSCP. The collection and upload of data is going fine, the process run correctly and ends well, but in the portal I'm not getting any information about alerts. I can see information a...

ITBraulin by Beginner
  • 5 replies
  • 0 Helpful votes

Hi,   I just deleted my inventory, so that I can start from scratch again, and now cannot view any information.   The delete removed all my collectors, so I created a new one, and that one cannot be viewed now.   Also, all other information (such as ...

richwood by Beginner
  • 7 replies
  • 0 Helpful votes

Under Library -> Administration -> All Collectors one of our collector version is set to 2.7, but when I look at my collector under Software Updates, it reports being the latest installed version.Another confusing thing... In "Help -> About",...

Hi there,   I have a customer that we're helping to manage their Smartnet through the Total Care Portal. None of the ad-hoc reports are able to be pulled. Anything sent to the My Reports section it says failure.   Please help.

Smartnet by Beginner
  • 2 replies
  • 0 Helpful votes

Hi, I've uploaded an inventory from our collector this morning but even after several hours nothing is showing in the 'Upload Processing' page on the portal? The appliance indicates it has successfully uploaded the report but nothing on SNTC Portal? ...

Can anyone please explain what this license is for and do i need to renew it with my smartnet? i realize the module if for voice encryption i believe, so does that mean this license also needs renewal? Cisco 2901 Voice Sec. Bundle, PVDM3-16, UC and S...

mrochac by Beginner
  • 1 replies
  • 0 Helpful votes

Hi!   I'm trying to update my CSCP from version 2.6.1 to 2.7.4. The documentation says that I can do that from the CLI. I follow the steps but when I put the command "download sp-30.0.4-0-0-lnx64" he tells me that I have to enable the connection to t...

molinait by Beginner
  • 3 replies
  • 0 Helpful votes