Can provide details in PM
Forum Posts
Recently we have renewed contract for two firewalls , they are listed under not covered , Can you please look into it
Hello, Someone know, what eligible contracts for enable SNTC portal (SNTC, SNT, SBS, SMB...)? Thanks!!! - Jonildo
Resolved! Multiple Inventories - Same collector
Is it possible to have the collector report to 2 separate inventory segments in the services portal? Or is it only possible to do the segmentation via the web portal?
Is there a sample on how the LDAP server has to be setup on the collector? I have tried numerous ways and for the life of me am unable to set it up.
Hello Community, greetings from Brazil. I've been running the CSPC Collector on a customer datacenter, which have ran the Discovery Job on 7 networks with CIDR /16 (255.255.0.0) without any issues. But when the Data Collection job started, it has...
Hello, I am try do registration SNTC portal for one customer with your account. But, I received warning that the contract is not registered to profile. However, the contract is already registered for customer profile. Someone can help? Thanks!!...
How can I change my location in my company's hierarchy to access our portal?
I've confirmed that the upload pushed the requisite collection: Processing StatusSUCCESSCustomer NameDefault ( STATE EMPLOYEES' CREDIT UNION )Inventory NameCiscoHardwareCollection ID488222836Processing End Time/Date2018-11-16 13:08:01Upload Date Ti...
Hello all, I have a customer who can access CSAM but cannot click add/remove users. When he goes to hit "Remove Role", this message pops up (shown in snip). He has tried clicking exactly where he is supposed to, has used multiple browsers, and has ...
Resolved! CSPC logs reporting to syslog server
Is it possible to configure the CSPC to send it's audit report/logs directly to a syslog server such as splunk? Reading through the guides all i can find is how to configure the CSPC to receive syslog messages rather than generate and export them.
Is there a problem with upload processing? This collection was uploaded Dec 8, 2018 5:53 PM (US Mountain Time) and it still hasn't started processing. Is there a known problem? transport_20181208T165304250-0800_9999002002119_CSP0009024868_CSPC ...
Resolved! Service Certificate File CSPC
How/where do I get the "Service Certificate File from the service portal, to register the collector"? What are the steps to download it? Thanks,
Resolved! Collector Proxy config
i'm having an issue with uploading the fie after collection. i've tried configuring the proxy settings via web GUI -- Appliance Configuration button. Receive the following error: Appliance Configuration Summary :✗ Timezone configuration failed to exe...
Resolved! SNTC polling CSPC
Hello For SNTC polls CSPC once a month. Is it possible to poll it every 2 weeks ? thanks JM
