I've noticed my Custom Inventory is not updating on the portal.The most recent uploads were processed on Feb1, Feb 7, & Feb 9, 2024.The Collection Date is showing Feb 1, 2024 on the Custom Inventory page.Please Advise
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Resolved! CSPC 2.10 GUI password reset issue
Our CSPC GUI password expired. When I log into web interface, the password reset warning pops-up. If I choose to reset the password now, it prompts that we haven't specified password reset questions and answers. If I choose No, the system shows me th...
The SNTC portal has not processed our collector uploads since Feb 1, 2024. I noticed maintenance was performed last week and the portal was down over the weekend. Anyone else having issues with the portal not processing collection uploads?The Uploads...
Hello All,I have a problem for active user in CSAM (Cisco Services Access Management), in User-Role Assigments>Assign Ruoes to users.In EXTERNAL ROLES TO USERS AND ADMINISTRATORS I fill in the Cisco User ID and Users email successfully, but I can't a...
Dear Team,How to change old serial number to new serial number in cisco portal.
I change my password on the CSPC collector this morning. Not sure if it's related however I logged into my SNTC portal and immediately it displays a popup dialog box "Connection Error". Now if I select a category in the left pane, no information is d...
Hi, the SNTC portal is blank, it doesn't show information, this includes all the dashboards and options.Company Name: BVSTVCCO ID: serviciosbvs@bvstv.comRegards.
Resolved! SNTC Activation and DA Access
I need help with my client's SNTC activation, as we generated all the data from the Cisco collector, but unfortunately we were unable to extract it. We tried to access the SNTC portal, but unfortunately one employee has already been terminated, and t...
following an issue with the addition of a new Collector, Cisco advised the creation of a new Inventory on the Partner Support Service portal. The Inventory has been created but does not appear on the online portal. When created i downloaded the certi...
HI,We have issue when our CSPC vm always goes to shutdown in 1 min after running process, so I cant even log in.also no working backup and we don't have root account only admin.Is there any chance to fix and restore vm in this case? Thanks.
Hi, Is it possible to use the SNTC Collector and upload data to the Smartnet Total Care portal when the actual service contract is based on CX support and not SNT support?
Hello,I have an issue with several specific devices that do not have start and end date in SNTC.A lot of devices are shown correctly but a few are not. What may be the problem? Thank you.
Hi,We run into this error below when trying to update our SNTC collectors. We have confirmed the collectors can access the Internet just fine. What are other requirements in order to perform the upgrade in CLI?"execute % Error occurred while execut...
Hi all I have two questions, i created a new inventory with a new key, but it's now are not displayed in the global filters why?I am uploading with this new key but an internal server error appears, as shown in the attachment,is it not sent because t...
I have a customer who is having issues access services.cisco.com. We have been looking at our customer's Smart Services issue as a CCO ID and Midco support contract mapping issue. We \ GDT replicated his CCO ID profile with other peers at Midco, b...
