TelePresence and Video Infrastructure

Hi All, We had issue of bad audio video quality and from logs analysis found the SIP messages was getting changed because of NAT present at firewall device at the internal interface of Expressway Edge. After removing the NAT rule issue is resolved. H...

I am unable to share screen from my Dektop Pro to poly devices registered on-prem. On-Prem devices are SIP only.  On some calls I get error on the deskpro : Unable to initiate share.  On some calls I can share screen but the screen is sent over video...

I have a deployment with about 12 Codec Pros being controlled via AMX processors.  After around 12-14 days, the serial ports stop responding.  Upon rebooting the codec everything works as normal and communication resumes meaning baud rate and authent...

Hi, We are trying to register multiple SX80s to third party registrar.  SIP Registration on port 5060 works fine. I want to understand for enabling SIP over TLS, is there a requirement to install certificate on all video endpoints or uploading the ro...

Hi, I'm trying to activate my MX300 G2, I repressed the activation code from my webex account, when I try to enter it during activation, the device tells me that it is impossible to connect with the sprark.com server. How can I solve the problem?

Hi, Does anyone knows if there is a way to connect the camera of the Cisco Webex Room 55 to your laptop? So that if you are in a Teams meeting, the other participants can see you from the Webex's camera. It'll be useful since we are using Teams quite...

I'm dealing with a Cisco Webex plus Codex and its integrating with a QSC Core 110 for DSP. I need to know the pinout for the mic inputs on the Cisco Webex Plus Codec so I can properly connect the audio from the DSP. Does anyone have the pinout diagra...

I have setup two web bridges in a split deployment. I can enter a callID of a space and join a meeting. All Good.. My question is now, whenever I seem to make a change to one web bridge via API, for example showSignIn = false.. both web bridge URLs t...

Hi Team ,hope doing fine , could yyou please advice me in this case please  i have two sites (site1 and site 2) with CMS cluster deployed over wan , so there are multiple Web Bridges in this  CMS cluster and , to optimise the trafic flow i want to ti...

Software version ce 9.13.2SX20This problem relates to Webex Meetings and the mute fiasco! I have a situation where room systems users in a Webex meeting at the touch10 need to to click "Keypad" and enter*6 to mute/unmute2 to cycle through the various...

Hi,I have deployed Cisco Meeting Server 3.0 and Skype for Business 2019 in my environment and tried to call from Cisco Meeting Web app to Skype for Business 2016 client and also tried from Skype for Business 2016 client to Cisco Meeting Web app but t...

Dear Community, We have BE7000 Medium size with Collaboration apps running and working fine. The BE7000 server has EXSI 6.5 as factory default version when delivered and installed and with collab apps running 12.5 (CUCM, IMP). Is there any problem if...

Hi All,  I am currently designing 24 VC rooms for a project in London (and since no one will offer technical support i am here) and am considering a better camera tracking solution than in the Quad Camera. Is it possible to use the speaker track in c...