TelePresence and Video Infrastructure

We already have 1 Polycom unit added to TMS. I have put exactly the same settings into a 2nd Polycom unit but TMS gives the following error 'Update failed on: Software version: hostAddress:10.201.132.230, description:send command 'Volume get' failed,...

Hi, we have set up a customer infrastructure with a VCS-Control, a MCU 8510  and a 3241 ISDN gateway. The MCU 8510 is registered on the VCS-Control with - Prefix for MCU registrations = 50 - MCU service prefix =  50THe MCU allows ad-Hoc conferences ...

HiI have a CTS EX60, and CUCM 8.0.0.99141-4 installed.How I can register this device on CUCM?Any help on this?-- Regards Edson Vuma       

Hi All,We have a C60 VTC. I know how to change the source for the presentation mode, but I could not find the xCommand for changing the InputSource during a videoconference. There are some commands about changing the far end input source. On the web ...

I have an EX60 that I upgrade from TC5.x to TC6.0.1.  TMS says the upgrade worked, and the web interface shows the TC6.0.1 interface, but the touchpad on the EX60 is displaying "software upgrade in progress".  I performed a factory reset, but that di...

I have CUCM v8.6 , and i need to do video conference between 3 sites . The WAN connection is on and all are ok. My question , i will need only MCU wit my existing CUCM or i will need also VCS?.Thanks

Wonder if anyone experienced with Lync client cannot complete video call to VCS endpoint via B2bua. As soon as VCS endpoint received a call and picked up, Lycn client would disconnect.  According to the Lync client log, it stated that Lync client "Fa...

Is anyone familiar with remotely accessing a TX9000 to launch a call for troubleshooting?  Procedures, issues, limitations?

I've come across a problem with my TMS phonebooks, and I have opened a ticket with TAC (SR - 626338889), but I wanted to post the problem here to see if others have the same thoughts I do.  I have a managed system in a phonebook folder on TMS.  The f...