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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Lync 2010 and MCU Autoattendant no DTMF

I have an issue with Lync 2010 and MCU integration. According to the Microsoft Lync 2010 and Cisco VCS Deployment guide for VCS 7.2 and Lync 2010, we created a static route to route MCU calls to the “Lync gateway” VCS so as to dial into the MCU Autoattendant. I am able to start a video call to the Autoattendant from Lync but the Lync dial-pad either disappears and/or the DTMF does not work. The Lync client displays “There was a problem sending the tone”. Has anyone came across this issue?

 

Regards,

Marcus

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