Unified Communications Infrastructure

Resolved! Upgrade CCM/unity unified messaging to version8.6 with failover

Dear AllI have two Questions :1) i need to upgrade Unity Unifid messaging from ver 4.2 to 8.6 and from ver 5.0 to ver 8.6 on existing server(not separate server) with failover servers , do have PDF that to show me step by step to upgrade main unifie...

Escalating IM to phone, any indication available?

Wanting to know when someone clicks to call from IM, is there any way to indicate to the called party that the call was initiated from IM client?

Resolved! How to configure AutoAtendant on Unity Connection

Hi,I have a Cisco CallManager 8.6 and a Cisco Unity Connection 8.6 on VMWare.I purchased the bundle (solution) Cisco BE 6000.I did the integration of the Unity Connection with the CUCM via SIP (I also created a trunk SIP on CUCM to access CUC).I woul...

Presence 8.6.4 Associated Lines: Presence Status: Unknown

Hi all,I’ve setup Presence 8.6.4 and am using the Jabber for windows client. I can send IM and make calls between the clients with the ‘Client Services Framework’ configured as there device in CUCM.The problem is when they are on a call the presence ...

Unity IP Fax in Unity Connection

Hi Team,we have recently migrated from Cisco Unity 4.0 to Unity Connection 8.6. What i found is Unity IP Fax is not supported in Unity Connection, is there any workaround for this?RegardsMAC

Question on Presence/Jabber

Hey Guys,I have presence with jabber clients. How do I enable video chat for end users thru the jabber client ? I have installed cuva.Thanks.Varadarajan.R

Back Up or Extract Unity 5 Licenses

I have a Unity 5 server and I need to get ahold of the license files that are currently installed on the server. Is there a way to pull the license files out (they still need to be used by the server for now, but I need to send them to Cisco licensi...

Unity Connection 8.6 Service Account locked out

HelloOne of our users noticed that voicemail was not showing up in her Outlook account. I tested her Unified Messaging feature, and got this back from the server... "Some possible reasons for 401: Incorrect service account name or password. Service...

Resolved! Allow caller to permanantly change a variable in a Unity Express AA script

Is there a way to allow a caller to change a variable permanently so that when they hang up it's stored for all subsequent callers? Using the "set" operator within the CUE Editor I can allow a caller to change a variable but the change is only for t...

UCCX CAD Multiple Language Support

When installing UCCX 8.5 I am prompted with the option to choose the CAD/CSD Language Configuration. This install is for a customer with offices in Quebec (French) and the rest of Canada (English). It would appear that I can choose only one languag...

Resolved! Unity Connection Hardware

Hi EveryoneI wanted to know can someone point me in the direction where I can find out if our Unity connection server is upgradable to 8.5 or do I have to stay at 8.0. I want to enable Visual Voicemail for our users and I've had 2 different people te...

Resolved! Unity Connection 8.6 Message playback order bulk edit

Hello,I would like to change the message playback order to oldest messages first in Unity Connection 8.6. I know how to change it user by user and how to change the template, but is there any easy way to change the 400+ users that are already importe...

Changing the Windows Domain of a CUEAC Server

Hi,I have a customer with CUEAC 8.6 who needs to move the server from one Windows domain to another. The IP address of the server would not be changed.Does anyone know if this is possible or whether a complete server build is required?The CUxAC Trou...

UC320w, Is it Causing Poor Call Quality??

Hello,I have two users complaining about inconsistent call quality on their SPA502g phones. The phones are managed by a UC320w and I've tried adjusting the gain levels but to no effect. The users have explained that it sounds as if the person is eith...

Resolved! AXL Sync failure CUPS 8.6.1 and CUCM9

Setting up a pilot for testing and having real difficulty with the sync agent. LDAP picks up the users, but before sync completes the agent fails and shuts down. Using the ccmadministrator account as the AXL user. Both servers are running on demo mod...

Unified Communications Infrastructure

Forum Posts

Resolved! Upgrade CCM/unity unified messaging to version8.6 with failover

Escalating IM to phone, any indication available?

Resolved! How to configure AutoAtendant on Unity Connection

Presence 8.6.4 Associated Lines: Presence Status: Unknown

Unity IP Fax in Unity Connection

Question on Presence/Jabber

Back Up or Extract Unity 5 Licenses

Unity Connection 8.6 Service Account locked out

Resolved! Allow caller to permanantly change a variable in a Unity Express AA script

UCCX CAD Multiple Language Support

Resolved! Unity Connection Hardware

Resolved! Unity Connection 8.6 Message playback order bulk edit

Changing the Windows Domain of a CUEAC Server

UC320w, Is it Causing Poor Call Quality??

Resolved! AXL Sync failure CUPS 8.6.1 and CUCM9

enabling SNMP v2c between GLPI and cisco collaboration devices

CER PHONES

MediaSense - All Recording Has Stopped

fxolspower_denial C2900/VIC2-4FXO exchanged by C8200L-1N-4T/NIM-4FXO

Cisco Call Center Hardware & Software Upgradation & Migration

Phone supercopy fails with Unmapped Exception

CUCM pre upgrade COP file issue CUCM 15 SU1 failing

Cisco CUBE with dial-peer ponting to SVR record

Unable to use the copy command on VG 400

External Presentation Number issues CUCM 12.5 CNAME & CID