Unified Communications Infrastructure

I am currently working at a client site where CUEAC 8.6 has previously been deployed.  Many of the toolbar buttons are greyed out and I cannot figure for the life of me why.  Particularily the transfer key is the one the operators are complaining abo...

        I'm currently using Unity Connection 8.5.1 with Cisco Unified CallManager version  7.1.5.  I'm trying to see where I can make sure our Class of Service is correct for the Unity Connection voice command and am unable to find anything. Can anyo...

Does Cisco Routers 39xx and 29xx series support Unicast Music on hold for local users on site.Is there any specific configuration required for same.

Does OWA so a users presence status like the full outlook client does?   Presence 8.6, CCM 8.6

HiWe have a customer who needs to upgrade his meetingplace express 2.0 to meetingplace 8.5, and he doesn't has UCSS valid contract. We propose to consider it as a freshh installation. we need to know what P/N required for 10 users?Also we need to kno...

                   On my client the subscribers base are get from the MS AD with LDAP access.I have set up one AAA server for Authentication and Synchronization. For each Domain I set up a filter, based on the PhoneNumber prefix, to to only get the s...

Hello Experts, We have a cisco based contact center with CCM/CUCM. Facing a strange problem under which callers / calls are landing on the agents who are in not ready state and post few rings on agent ip phone (approx 2-3 rings) call getting auto tra...

Hi I faced problem in my greeting " Sorry , Welcome to Xyz company ......." , why giving me sorry first ??????thanks and regards

    Rob, could I have a little more gidence in the CTI Route point for my DN. maybe a step by stepThanks Charlie B            

Hi,I have recently setup a CUP cluster for 300 users using the internal domain name of our network (company.local) I'm now looking at federation but I didnt realise that I would run into issues as the domain name needs to be externally routable. We h...

We are running CUEAC 8.6.2.611 with CUP 8.6.4 and CUCM 7.1.5.  Currently, I'm showing the presence status of several individuals, but not all including myself.  There is a combination of Jabber and CUPC clients in the environment.  Everything else in...