Unified Communications Infrastructure

Hi,I've running "show voip rtp connections" command from router CLI while i do a call between two ephones through SCCP and nothing shows.. see...CME#show voip rtp connections detailNo active connections foundWhy this happens?..How can i see traffic?....

I have a customer that accidentally installed their Unity Connection 7.1(5) system with the "unrestricted" version.  They are a U.S. customer who would have been entitled to use the normal "restricted" version with all the normal crypto features avai...

Hello,Publisher cucm web page not displayed and DB not accessible IP phones working on Subscriber but I can't change any settings.Cisco Tomcat service not working and I can't restarting. (ver. 7.1.5)

I have a customer with a centralised Communications Manager cluster running version 5.1 and Unity 5.0(1), the system is about to be migrated to 8.5 on UCS C210-M2's.  They have one site where Unity Connection is utilised via a module installed in an ...

Hi All,I have read several posts on C2C cetificate alert message, but did not find a helpful explanation what and why needs to be done to get this work without getting this message.When I make a call from outlook with this widget I get certification ...

Hello,We use UCCX 7 for our call center.  We do not use any of the e-mail queue functionality.  However, I have just one single agent that periodically has the email not ready icon next to her name in the Supervisor Desktop (see attachment).  It's no...

hiwe have unified messaging on unity 5.1 w/ exchange 2003.the AD/Exchange is controlled by another department.When trying to delete some subscribers from unity getting an error window stating:"delete failed 0x80072030 (there is no such object on the ...

Greetings,Last week we began to have issues with VM being sluggish and WMI not lighting up or lighting up very late.  After looking at the event log, on the Unity server, it was noted that there were a lot of MAPI threshold over the limit events.  We...

Hi Guys,     I just configured Unity Connection 8.5 Single Inbox with Exchange 2007. Everything is working fine, except the MWI goes off as soon as the Exchange gets the message. Is this the expected behaviour?      I need that the MWI stays ON until...

Hi, Its just a simple question i have installed during this week a CUCM business 8.5. When i go to see some parms like all my life to Serviceability > Tool i have seen than DNA its not up, checking at Control Center - Feature Services i have checked ...

Our old system allows the secretary to answer 3 lines from her desk. She does this while the other folks are away at lunch. We have a new CM in place and are attempting to give her the ability to answer the other lines. We have set up a Group Pickup ...

Hello,I've collected a couple of CallManager traces in order to do some troubleshooting. Is there any tool or software available to read the traces in a simple way? At this moment when I open the text file, I can see only codes. Any help will be high...

Buenas a todos,Alguien tiene alguna experiencia en la implementación de la grabación de algunos agentes de IPCCX con un grabador Qfinity? Son 2 oficinas remotas y el grabador está en un Datacenter.Gracias.Anyone have any experience in the implementat...

Hi,I will Install Unity Express in a CallManager Envirement. Im a newbie to Unity Express; so what should i consider bevore installing it? is there any tricks i should be aware of?