Unified Communications Infrastructure

Dear All,We developed a self service demo application using CCX-IP IVR. The call flow works fine, however I want to see the application log (detailed log file - step-by-step execution) for this.I checked under following directories but application st...

Dear All,We are installing CVP7.x software in the VMWare environment. Intial installation steps went through fine, however towards the end it executes the steps very slowly and takes very long time to install Informix database.We tried it on Friday b...

Hi Everyone,we got a Problem when enabling DeskPhone in the CUPC. Serverhealth shows me "invalid credentials". When i take a look at the trace from CTIManager i get the following Errors:CTI|Available Servers (2)|<CLID::StandAloneCluster>CTI|authentic...

Hi NetProI'm working on this integration http://www.cisco.com/en/US/solutions/collateral/ns340/ns414/ns728/ns784/873601.pdfand the feature works well but I need to make calls from MOC to the network PSTN. Currently I own and operate an MGCP gateway a...

Hi all:Can some one Please help me to resolve this issue.I have configured Unity connection to work in SRST, it is woking okay, but the MWI is NOT working when in SRST.Can some one please direct me how I can get this thing working in SRST.My CCM Vers...

Hi,I am not able to get Unity Connection 7 - MWI to work when in SRST mode .Config:callmanger-manager-fallback...mwi relaycall-forward busy 3333call-forward noan 3333 timeout 10Or is there something I need to do in UC 7Any help appreciated.Thanks,Pau...

We change the IP on the callmanager, since then we are unable to pull the corporate directory from the callmanager to the VOIP phone. We change the URL in the service paramerter and in the database and registry. Right now we are pulling our hair to r...

HiI have one extension having problem. When i call the extension, it is going to voice mail, but when i call the external number of that user, it rings. i am comapring side by side with other users, i could not find anything. Any advice please.Thanks

Hi,I'm trying to use Cisco Phone Designer on my 6.1(2) CUCM Cluster. I did several tests, but the program fails every time with the same error: "An unknown error occurred on your Cisco IP-Phone".I made a complete check of the config:- IP-Phone "Phon...

Can some one tell me how to use CCX. I want that if some one calls. it should play a msg that "if you know that desired extension dial the extension otherswise wait for operator's assistance" kind of this .. is this can be achieved by CCX 5.0. Please...

Hi - We are currently piloting CUCIMOC 8.0.1 with AD integrated CUCM 7.1.2 to approx 50 users, and all are working fine (as far as we know) apart from one user who cannot control his desk phone:The CTI/QBE Server status is shown as "connecting" (with...

I have been thrown our exisiting phone infrastructure and what do you know we are having some issues.We have a new series of DID's and when they are dialed from our directory they go anywhere? Not routing to the proper extension.  Translation pattern...