Unified Communications Infrastructure

Hi,Quick question. On unity connections caller input, is there a way to disable the dialing of extensions like there is in full blown Unity caller input settings?The problem we had was we had a new call handler we working on and had set the caller in...

We have two audio files, which we are trying to play in an application before we hangup the call. The audio files are not completely heard to the caller. The audio files are recorded in the right format (8Khz, 8bit, mono, mulaw). At times we are able...

Hi,I recently installed MPE 1.1.3. I was creating a meeting so I can share the desktop but at the same time trying to bring full control of it (to use as a remote assistance), but I'm not able. Is this feature available in this version?, If not, in w...

I wanted to know if it is supported by Cisco and if it is legal with a VM licence to configure an IMAP client to get the voice-mails from the Unity VM server?

Does anyone have experience with an Avaya Modular Messaging and Unity integration? It seems like it would work, but I can't find any doucmentation on this effort? I have a customer that has a large Modular Messaging and intuity install base today a...

Our Unity call handler messages play normally and then play a canned cisco message saying "sorry an operator is not available, please leave a message".How can we stop this?

I want to enable IVR system in Unity Connection 1.2 . We r using CallManager 5.1 and 2800 voice Gateway with E1 termination ,100 DID nos. Main req. is to enable IVR , so that when a caller press a Key say "1" the call has to reroute to another call c...

We are using Unity connections 1.2 Sr2when I try to access the sys admin page, I get a apache tomcat error"The requested resource (/cuadmin/) is not available."I have restarted services and rebooted server, but still get the problem, does anyone have...

Is there a way of not automatically zeroing out to operator when message is marked as say urgent

I'm working w/ a customer on setting up distribution lists. They work, but we've found out that sometimes (more often than not) you can't send a message to a distribution list that you're a member of. We get an error at the end of the prompts when ...

What am I missing -- there must be a setting to allow the caller to leave a message and then hang up. Currently our Untuy 5.0.1 does not capture that as a message.