Unified Communications Infrastructure

I got a weird issue for just a specific extension number(let's say Ext.2222, it is fixed phone) here:The caller may leave voice mail to that extension Ext.2222. Yet the user could not access the voice mail.Everytime the user tries to access her voice...

I am trying to create a screen pop in the desktop administrator that will alert our agents of the orginal called number. We are using a Auto attendant that then transfers into our ICD. We want the agents to know who was called so they can use the c...

Hello, I read a similar post on Netpro - http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Unified%20Communications%20Applications&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.eeacf5b/...

When I try to "Set the Sa Password for MSDE", page 56 of the Unity 4.0(4) install gude, I get this error message. "Microsoft Management ConsoleSnap-in failed to initialize. Name :<unknown> CLSID:{00100100-1816-11D0-*EF5-00AA0062C58F}"I am installin...

Hello, I'm using CCM cluster with CCM 4.1(3)sr3c installed on it..Can I install ciscocm.4-1-3-sr5c service release onto existing CCM software?I think that Cisco SRs are cumulative and I don?t need to install SRs step by step e.g. upgrade SRs from mi...

I have a Unity 4.2 installation that is having a problem forwarding message. It appears to be affecting all users.A user wants to forward a voicemail to another users. They address the message and record a preamble to the original message. Once do...

I have CCM 6.0 and Unity 4.1. I need the ability to record all the call on a group of extensions and store them.

I asked this question back in late 2005, but quite a bit of development time has passed since.We have a need internally to have users who leave a VM receive a copy of the message that they sent (for follow-up and archiving purposes). Jeff Lindborg r...

Does anyone have an idea how i could quickly change TFTP servers for different CM clusters without having to change the settings manually each time?

I have a CCM 5.1 and need to download a IP phone firmware file. The only choices on CCM 5 is use FTP or burn a CD and send to the remote site.Can I safely install the FTP service on the Unity server and use that as my FTP server to get the file to CC...

I have a Unity server running voicemail only on box 4.2(1) that is very low on disk space. Is it possible to change the location of the Report.Db.bak & UnityDb.bak files to a network drive?Also would there be a problem to run the SqlWeeklyBackupJob t...

I need to setup Unity and or CallManager for Auto-attendant functionality instead of a live operator. Can someone please provide some direction?

I have a dual integration customer using the Dialogic D120 connected to a Nortel PBX. When calling in through the Nortel via PSTN, the overall volume to unity is too low soliciting complaints. How do I boost the overall playback volume of the Dialo...