Unified Communications Infrastructure

Very basic setup. CTI RP rings Unity CH. Caller input key 1 is sending caller to CH10. I want CH10 to forward to Hunt Pilot 8366. I configured CH10 to trasfer incoming calls to 8366. When I dial CTI RP and press 1 I get message "Extension you requ...

We are looking for "tricks" that allows Unity to play different greetings for, let say, Thanksgiving and Christmas, while we can set up everything in advance without rerecording the holiday greeting before the holiday.I feel that the limitation is o...

I am trying to configure "Follow-Me" service with CallManager and Unity. However, I cannot find any documentation that explains where or how to configure this. Does anyone know how to do this configuration on this platform?Thank You.

we currently have a unity vm(403,DC,E2K) only server. We are adding two more servers as DC and exchange, and to make this unity as a member only.My plan is to install the new DC into the domain and become GC, then transfer the 5 FMSO role(scehma, dom...

We just upgraded from Unity 3.1.5 to Unity 4.1.1. Our users were previously able to press 7 during a message to delete it without having to skip to the end of it. After the upgrade, this function doesn't work. We currently have "Optional Conversation...

All Subscribers have their "Message Type Menu" enabled in the Conversation tab (under "Before playing messages, play"). Some users want to be able to login to their mailbox, and press 11 to go right to their New Voice messages. The first 1 can be pre...

my situation is I have unity 3.1.5 running now and I already set up a new 4.0.5 Unity in a Unified Message System, the first step is to delete all the subscribers from the old Unity( NEED to keep the Exchange and AD info), and create all these new su...

We have a monitoring application that is able to monitor Windows servcies and will warn if a specified service is not running. We are trying to monitor critical services on our Unity 4.1.1 server. What are the main services that I should monitor an...

Hi,Here's a quick description of my problem. I've deployed the IP Phone agent on wireless 7920 IP Phones.The Supervisor console has all the following options greyed out.Barge, Intercept and Record.I don't even have the ability to initiate any of thes...

Unity 4.05Had an event this AM which required a voicemail to all subscribers. So I sent a very short voicemail from my mailbox at 9:50 (give or take) to the 1048 subscribers. It's now 15:00 and folks still haven't heard the message which is now OBE. ...

I'm running Unity 4.0(5). I have a user that is complaining, that after he presses the delete key Unity does not confirm the "message deleted" prompt until 5 seconds passes. Can this be option be modified?ThanksPeter

I have a customer with two sites in the US.They want to have one main unity server at site A. And also build an exact replica and physically put it at site B.Same AD and Exchange server.Same Unity server name, different IP address/subnet.The idea is...

How do i know which exchange is the first one in the domain? We have two voice mail only unity servers, we have to remove the first unity server out of the domain and add two more servers as domain controller and exchange. so we need to know which on...