Unified Communications Infrastructure

HI,I have a system that spits error from media master whenever we try to record it saysUnknown problems are preventing the completion of the call.Susbribers can call Unity no probsIt used to work no upgrades have occured to Unity or CM.Is there a goo...

HiCan I install 4.0(4) license key into Unity 4.0(5) platform? Is it common to all 4.0(X)?thanks

I would like to be able to set up a DID that my clients can forward their cell phones to and by some magic (or RDNIS) their Unity voicemail box picks up and they hear the proper greeting.I know how to (and have successfully) forwarded a cell phone di...

I am new to Unity, can anyone please tell me what is causing this error. The Exchange Server is definately online. Thanks in advanceEVT_MSG_PRIMARY_DOWN_ON_STARTUPID: 1017Source: CiscoUnity_ExchangeMonitorMessage: The Partner Exchange Server %1 is of...

Hello,I am using supervised transfer to an extension. The phone I am transferring to is set to forward to VM on busy. How would I configure Unity to drop the call, when call come back to unity after getting supervised transfer.Thanks,

Unity 4.05 offbox Exchange 2000 - Any problem with the standalone version of CSA for Unity running on the Exchange server to offer additional protection? Thanks!

UM 4.04sr1, Exchange2000I seem to recall that Unity 3.15 when using phone notification, if the person answered but, did not log in, Unity would continue calling. Under 4.04sr1, this is not happening. Can 4.04sr1 be set to continue notifying until i...

How can I have the PCA logon page "Domain" field prepopulated with our domain so that it is easier for the end users?

I have a customer with about 600 users. Yesterday they went through and disabled the accounts of all the summer interns, about 80 total (consulting company).They just disabled the accounts in AD and didn't delete the Unity Subscrber. So obviously U...

Calls are not forwarding to voicemail when an external call originates on an h.323 gateway other than the one CUE resides on. If they originate from an IP phone or a pots line on the gateway CUE is installed forwarding works.

I have a call manager 4.0.2 system with a unity 4.0.4 UM server. I am installing it in a location that will be using softphones. I am attempting to configure Unity as a front end Auto Attendant. When the customer dials in they have the option of d...

I have to replace an existing Unity 3.15 server to a new Unity 4.05 server. The Unity 3.15 box has AD and Exchange 2000 installed onbox in a separate domain. It is configured for VM only. The current Unity server is the only Unity/AD/Exchange server...

I have set up the CISCOPCA IIS "web "and "jakarta" pages to require Secure Channel (SSL) as per Cisco's instructions for setting up SSL manually. But it does not behave as I thought it would. I was hoping that when a user types in the web page as j...

Folks, I have tried all the instructions online for enabling this Unity feature, still to date the system will not record calls.I have: checked DLLs (ok), set up Call routing fwding to a DDI(RP), set up DP in CM3.3, to the RP for Unity relecting my R...