Unified Communications Infrastructure

I have moved a few team setups from using CAD to Finesse and one of the issues raised by agents is the ability to view their call history. I have used the Cisco DevNet Finesse site to obtain the CUIC Gadget but i have a few issues: 1) How do i create...

dear all I am not able to access syslog file its says file dont exits. i change the write permission to the drive too. tmtp 9.1 thanks ,

Hi Srini,Is it mandatory that Basic License should be choosed only for 6921 phones ?? Can we choose Basic for 7900 Series of phones or alteast for 7911 phones which was replaced with 6921 phones.

Hello, I'm working with a client that would like to use the conference Now feature in CUCM 11.  Since the Conference Now feature requires the use of the Self-Service User ID field to be populated for the User in the Directory this is required.  Howev...

Dear All, If any possible to use the unity connection as a voice recording function? Such as: When someone call in to my IP Phone, and I asked the call, then I find I need to record the conversation. On this situation, can I do the voice recording ...

hello We just went live on cucm version 8.5.1and group call pick up is not workingwhen i try to do a group pick upi lift the handset, press the GPickup softkey, dial the PG pilot numberand then I get "Temp Fail"how could we fix this issuethanks

Hi Guys i have in my work CUCM version 7.1 and we want to upgrade it but i have a problem .... i have missunderstanding about new license system at 7.1 we work with old license [ Node - system & DLU ] license but  this old system was gone and now we ...

I created a hunt pilot with queuing. Under the queuing section I selected the option for "Network Hold MOH Source & Announcements" to play an audio source that I configured. This is set to play an initial announcement along with the sample audio sour...

Hello. I'm trying to build a PCD server, but am having some problems with DNS. I have added the entry to DNS, but PCD states there is a hostname/address mismatch. See screenshot.