Unified Communications Infrastructure

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We have UCCX 10.5 with Finesse desktop and MediaSense 10.5(1). UCCX automatically tags all the call records with agent ID, Team name and CSQ name. We upgraded MediaSence to _SU1 and I enabled AgentInfo Gadget on Finess desktop layout. It seems to be ...

I am having an issue with CUC 9.1 and recording call handlers. When I record a standard greeting in the CUC web administration page, I am able to save the recording. If go to another section in CUC and go back to that specific greeting, the newly rec...

Resolved! Cisco Unity

Recently upgrade to CUCM and Unity 10.5.I have a branch that was using an AA, but that is no longer the case. The main line (8XXXXXX) rings to multiple phones during the day, and at close they want to send calls right to VM. Do I use a system call ha...

Hello:Can somebody help with an example of configuration of the session management edition installed in a CUCM version 9 that has to be the central for dial plans and pstn access, it has work with other CUCMs version 9 (leafs)......i will appreciate ...

If having CUBE in Unified Communications infrastructure is not mandatory, what are all the things that needs to be compromised? I understrand CUBE provides security, interoperability and all.If we don't have CUBE update installed in VoIP gateway, the...