Unified Communications Infrastructure

I'm working with a client who has UCCX 8.6.  They have asked me to find out why agents cannot transfer calls to other agents of to other queues.  I've looked around some and seen that, in callmanager, there is nothing blocking these calls.  So my que...

Anybody tested such product as Jabber Guest?In my infrastructure I have CUCM 9.1. I deployed Jabber Guest and try integrate it in private LAN without VCS-Control and VCS-Expressway. CUCM and Jabber Guest are in one subnet x.x.20.0 and pingable. I did...

We have installed Prime Collaboration Assurance and Analytics 9.5.0.34267 and wanted to upgrade to SP1. Readme files says that we must login with user admin via SSH Port 26. But it seems to be that this user is not created. With login root and then s...

Has anyone else running UC 9.x run into CSCue31224? From the bug description it looks like so far there is no finialized solution. As a company our Outlook mailboxes are not capped and a lot of our users have massive mailboxes

currently the VXC 2211 does not list support for Horizon 6. Is support for Horizon 6 on the roadmap and if so, when it is expected to be provided? http://www.vmware.com/resources/compatibility/pdf/vi_view_guide.pdf Cisco Systems, Inc. VXC 2211 Hardwa...

Guys, First of all, thanks for looking at this post. Hopefully you guys can help me out. My unity users, when dialing into voicemail are getting the message "Your messages are not available now".Services in error state under the event viewer:********...

Hello, We are upgrading our UCCX to version 10.0(1).  For now, we are keeping our Cisco Agent Desktop application installed instead of having the Cisco Finesse Desktop.  After the upgrade takes place, will the clients experience anything with the Cis...

Exist some way (solution) of receive fax directly on cisco IP Phone?

I am migration platform to a VM environment.  I used to  use a tape device for backup.  In a VM environment , what are my options for backup ? Just trying to find out what is popular and use a similar method .

Hi,We are looking to setup CPCM for one of our customers but the chances are ICMP Ping will be blocked and according to the below guide ICMP Ping is required for all devices for checking reachability.http://docwiki.cisco.com/wiki/Required_Ports_for_P...