Unified Communications Infrastructure

Our UC design is multi-site distributed call processing model with several UC luster spread in different countries. Each of those clusters serves several neighbooring countries which are connected to the PSTN through their local gateway. Each cluster...

We have a Cisco Unity 4.1 phone system which is tied to an Exchange 2003 server for Voicemail > email notifications. We are getting rid of the Exchange 2003 server so I need to be able to forward voice mails to an external SMTP server. Please help me...

Hello,Hoping that someone can help with this.We have a UCCE 8.5 environment where agents are using IPPA.We are seeing that when a call arrives (and is auto answered) the screen stays on the IP Telephony screen.I would like so arrange it so that the I...

Hi EveryoneI wanted to know can anyone tell me  what is the difference between ELM which is used in CUCM 9 and PLM which is used in CUCM 10. Is it just a name change and they are the same or is there really a big difference between them. Thanks in ad...

Hey Guys,We trying to upgrade our call manager using an isolated MCS server and getting an error while trying to restore using DRS."ERROR : Unable to restore the data - Deployment type mismatch"Not sure why this is happening. All IP address, hostname...

Hello all,I have a fundamental question(s) regarding upgrade procedure of CUCM 7.x to 9.x version.1.) Can I go through upgrade directly? with no need of 8.x upgrade first2.) Does Cisco provide any valid procedure documentation for upgrade?3.) Did any...

 Hello All , i have cuscm 8.x and H.323 gateway . all international calls are working fine except one number starting with 00351..............ccapi inout is atached . calling number is : 356   

HiI'd like to suggest the following enhancements to the TelePresence server MCU (8710).     - add IVR functionality as per 8510 (what is the recommended way of deploying an IVR for the 8710 currently? IOS router with IVR via TCL?)     - add DTMF driv...

Any word on when CUCILync will be available for Lync 2013? Our company is currently using 8.6.2 w/Lync 2010, but I've been using Office 2013 since it RTMed and this version of CUCILync does not support it.Any info or help would be greatly appreciated...

We want to give supervisors the flexibility to go to a web interface and change certain parameters we have stored in a XML document.  The XML docent defines different  parameters  like open and close times, prompts to play etc.  We regularly use PHP/...

I am testing the new Jabber for Windows 9.7.  On previous version when I double click on the contact it would let me IM them.  Now when I double click it automatically calls and there is no option for IM.

Hello,I been trying to install CUE on ISM0/0 but so far i havent been available...My configuration goes as follow: interface ISM0/0 ip unnumbered GigabitEthernet0/0.11 ip virtual-reassembly in service-module fail-open service-module ip address 130.11...

Hi,I am using a CUCM 9.1.2 with LDAP sync. I got now the problem that a few users can´t be found via the direcory search button on the 8961 phone. All the other users are working. I don´t have an idea what I can do. Thank you in adviceFrank