Unified Communications Infrastructure

We are getting ready to upgrade call manager, from 9.0 to 9.1, the upgrade itself looks pretty straight forward so I'm not overly worried about it.  But we are running several other UC products:CUP'sUnityUCCXCUEACDo these typically get upgraded at th...

We are looking at Office 365 and have a lot of Macinotsh.  Have a CUCM server and looking to get the most out of it with Office 365 and Lync.  Is CUCI Lync planned to ever support Macintosh?  Would love to get phone control on Macintosh Lync to Cisco...

We are upgrading our whole communication system to a VM platform and in order to do so we have to upgrade everything. I have been told there will be downtime. Unfortunately my company has emergency 24 hour lines that can't be down even for a minute. ...

We have CUIC 8.5 (2).  I have a customer that would like to view a real-time display that shows the average speed of answer throughout the day.  They would like it to be a running total.  So by 4:00pm, they would like to know what the average speed o...

Hi,I'm having trouble figuring out a call scenario for CUCM 6.1.2. The idea is:After someone (outside) calls a direct number, the phones of a group users ring (all at the same time). If no one answers, the call is forwarded to different number (e.g.N...

Hi,Can anyone confirm if the Cisco Attendant Consoles(Department/Business/Enterprise) CLIENT application is supported on virtual desktops? I am specifically looking for support with regards to Xenapp with published desktop.I heard 9.1.1 would support...

                   Hi there,Does anyone out there know the correct Oracle Client Software to install on IPIVR servers to allow connections from IPIVR to Oracle Databases?I have succesful connections to SQL Server databases from our IPIVRsI have also ...

Hello,We have been getting this error on and off when someone logins to CTIOS desktop. the error isIPCC Error [12005]Login could not be performed - Possible causes are Invalid Instrument; Media Termination Problem or other CM issue.This error can com...

Hello all,I am running into an issue where I receive the error "No valid upgrade options were found" when I attempt to initiate an in-place direct upgrade from CUCM version 7.1.5.3000-1 to version 9.1.2.1000-28 using SFTP.I have verified I am using t...

Thanks for any information