Hello. I have a hopefully simple question. I have a client that has 2 office locations. At each site is a UC520. The 2 sites are setup as stand alone systems with an MPLS connection between them for office1-to-office2 calls. Normal inbound and o...
Hi everyone,A client of mine has an UC560 working with a SIP provider. It works fine when they have 5 simultaneous calls or less, but when they make or receive the sixth one, this last call is one way audio. When this happens, is always my client who...
I have a UC540 running 25 or so SPA508 phones and a handful of SPA525 in conjunction with a SF300 24p switch. The problem I am having is that all calls are routed through the auto attendant, and the VM system keeps cashing. Everytime this happens I...
Hey guys, I'm new to the UC500 series but I know the UC560 comes licensed by default for 16 users, as the output of "show license" confirms on my client's box:License Store: Primary License StorageStoreIndex: 0 Feature: uc-user ...
Dear support,We have a new VoIP Phone SPA525G2 with Zen Internet with the public IP address (Static IP) with a new Draytek 2830n router. The issue is, there are no incoming calls but I can make outgoing calls to any number on that phone fine. When yo...
I have setup two spa8800 on the two different site. I can successfully make and recieve call to/from both site. But I cant find a way to automatically use the next available line when making an outbound call. On both spa8800 a USERID was define on ea...
I have a UC540, having the most terrible time getting voicemail to email to work. I have a server onsite, running Free SMTP Server. I can send a email from outlook express using this, so I know its setup right, using port 25 and the firewall is worki...
How do you install a SSL certificate onto the UC560 for the SSL VPN? I have been trying to use the SSL VPN and getting certificate not valid errors, which I would like to remove by installing my companies wildcard cert on the system. I have looked al...
HiI'd like to know whether it is possible configure a VPN in a UC560 connected to a DSL domestic router.I'd to connect to the router through VPN.It is that posible with the default UC560 licenses?do I have to do something in the domestic DSL router?T...
Has anyone ever experienced the following:Customer is having A4 coming up on the called ID and the phone rings 5 or 6 times and when answered there is no one there. It continues to call back a few times and then stops. Then it will re-occur after tha...
Hi everyoneI have a problem with a UC560 installation. The system is in Spanish European and the 504G phones are in spanish. But the 7925 wifi phone still are in english. I have try update from 8.6.0 to 8.6.1 and the issue persist. I have a TAC case ...
I have a customer with a BE3000 using analog lines terminated with a SPA8800. There is no PRI in this installation. Users are complaining of hearing echo while on outside calls. Any thoughts on what I can fine-tune to eliminate the echo?Ryan
HelloI have a quick question. Is it possible to use the SPA112 to connect an analog home line to a SIP based voice mail system? If so, can you programthe SPA 112 to only answer the incoming call after a certain number of rings?Thanks ...
Having an issue with the configuration of a UC540 using CCA 3.2.2. The issue is that the configuration is not built correctly - voice VLAN, routing, ACLs, more are all incomplete/incorrect. Example - default VLAN is changed to 192.168.1.1/24, voice...
Hello,for a new implementation we are looking for an option to configure Hoteling on a broafsoft sip server, to use extension mobility. Somehow I can not get the ACD login feature to work, ant neither the EM functionality on this phones.Has any of yo...
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