We have three BACD groups currently configured (two least-idle, two sequential). The customer services manager would like to have their group's behaviour as "All of our agents are busy. Please hold or alternatively press 0 to leave a message". Is thi...
how do you restore the UC320's backup from the USB stick?
Hi Everyone,The customer is looking to have SPA525g2 phones at there home office. I have been tasked to look at setting up and configuring the SSl vpn so that they can work from home. The one issue i can forsee is that there is a managed firewall (no...
We are deploying a UC560 with 31 phones and are using the default extension pattern below -Default Leading digits 1xx – Page Groups 2xx – Extensions 3xx – Voice Mail and Auto Attendant 4xx – Night Service codes 5xx – hunt groups 6xx...
We are wanting to use the attached guide to set up two autoattendants that can be toggled for open and closed hours. These are awesome instructions. If my Night Service extension is a floating extension (400 in the pdf), from what physical phone will...
I am doing an install tonight and had a question. They are using a PRI now and I am just going to switch it from their old PBX to the new UC560. I setup all of the DIDs for 10 digits. If the provider sends only 4, is their an easy way to switch it?
To whom it may concern:My company started to use Cisco products (UC540 and SPA525G2 phones) earlier this year. We are a software development company and I tend to end up running projects that are deemed to be separate from our normal business. I have...
For the FXO lines to be used on my system the SIP trunks must be seen as busy for the failover to happen. If the SIP trunks are not busy but rather unavailable (SIP provider outage) will the UC320 see the SIP trunks as busy and failover to the secon...
Hello everybody,As a long term customer of cisco products (wireless, switching, routing, firewalls...) i recently bought a WIP310 SIP WIFI phone for my home.I saw that there was a firmware ( wip310-5.0.13-04-26-2010 ) that was solving registratio...
We are planning on eventually having several UC500's in a multisite configuration. I know 4 digit dialing across the systems works, but how about some other things, such as dialable intercom (voice call in the Nortel world)? Can I park a call on on...
can anyone tell me if the spa phones mark their source traffic for L2 and L3 QoS. Would like to use trusted QoS on cisco devices that are upstream. please adivse,
I have a question about the model outlined in the greyfield scenario document. My question pertains to the link between the WAN port on the 320 and a switchport on an existing router.In the document the switchport on the router is placed into a newl...
It would be nice if we could create 2 Wireless VLANs.1 Internal Voice / Data1 Guest VLAN with internet access but lower priority so no internal access.
Hi All,We have multiple SPA2102s configured with T38 enabled and a 2811 RouterThe ATAs are configured as expected for Faxing... (echo disabled, very high jitter, Fax passthrough Re-Invite)The router is also configured to try T38 and failover to G711....
I'm wondering if anyone has any detailed information on setting up multi-level auto attendant on the UC560. I did review the TEL lab 8 but I feel like there is more I will need to understand. I am working on a new install to replace an old Nortel N...
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