Voice Systems and Accessories - Small Business

I recorded a new BACD prompt in CCA.  I changed the welcome and transfer prompt to the new prompt.  When callers are in queue, there is a system generated prompt that says all agents are busy.  How do I change that prompt?

Hello-This is my second time posting with this issue as it was never originally resolved and no one is answering on my original post.I have a client with a UC520 that has the latest  software pack installed (8.0.2) and the system fully configured wit...

I log in to the CallConnector just fine, then a few minutes later a pop up occurs saying "Initializing... OK".The phone in the system trsy is still red and says it's still "Connected."The pop up is always staying top of desktop window. I can't move o...

I am relatively new to the whole UC500 system, but I have to say I'm making out fairly well. I have one little issue, and I am not sure the best way to go about addressing it.So here is goes.     We have a manager that often gets calls transferred to...

Hello,after a failed upgrade with CCA 2.2.5 CUE is not comming up. It say's Wating xyz... where xyz is counting up (aprox. 30 min's) until a watchdog interrupt comes and reboots CUE. I'm able to get into the bootloader, but I dont now what to do. Sea...

All the lights on my VoIP blinking and I can connect to the internet (by connect PC Ethernet cable to DSL mogem) but my phone instrument dosent have a dail tone.Please Help.Thank you.

Hi,Got a question:I would like to know if the Sony SNC-DS10 network mini-dome IP Camera will work with a SPA525G IP Phone for streaming live video ? The IP Camera supports JPEG and MPEG-4 Video formats. Pls see attached for Specs.Thanks & rgdsBob Sin...

Hi,I asked this question over in the router discussion group but haven't received a response so I'll try here.I have a set of SPA942 phones that are located in a remote network. Previously, I would open up ports on the internet router for this networ...

All,Using CCA 225, I am not able to choose a certain extension,201, to overlay on a different phone.We previously had 201 overlayed on a different phone, but that phone is gone now.I looked in the CLI for any phone that had 201's DN on overlay with a...

I posted this question in Dec 2009 and was told it was not possible at that time.Can someone please tell me how we can get caller id with name to pass thru the BACD group to the user's handset?It's a UC540 and SPA5xx handsets (504s and 525s) and a 79...

Hello,We have an issue with LDAP Corporate Directory Search.After the phone boot, the LDAP Corporate Directory Search works with ldap server.After a random time (30min, 1 hour, or sometimes 1 day), the phone answer "Can't connect LDAP server".After r...

Hello I have been working a lot of teleworker scenarios lately which has prompted me to write this message and poll the community.  I think one of the great strenghs of the UC500 is the ability to deploy teleworkers and I would be curious about learn...

HiI am trying to set up UC520 with a couple of IP phones (7971 and 7931), we used the telephony wizard on CCA 2.2(5) however I cannot pickup any calls if I pick up the handset it stops and then starts ringing again. Also I cannot make any calls outbo...

Hi,There are some 10 PAP 2T devices and all of them give a HTTP 403 error will accessing the admin page for configuring the box.We are able to ping and box and login as well , but not able to get ot the page for configuring the line from the admin pa...