Resolved! Can't reserve pcce sandbox
Can't reserve PCCE sandbox lab on Sandbox Catalog
Forum Posts
Hello all!In Finesse, we are having users who complain of someone changing their status from 'Wrap Up' to READY when they are still working on an existing client. This catches them off guard. Is there a way to identify who is changing the status? I w...
If I'm running a Debug/Reactive Script I can call the Trigger number just fine.If I call and don't have a Debug/Reactive Script running, I get the following message."I'm sorry, we are experiencing system problems and are unable to process your call. ...
In this example, can I combinecallerID == "8270"callerID == "7006"Into one statement
Hi, I am working to auto navigate to my custom widget when call is accepted.Do we have any way through which we can auto navigate by doing some configuration is layout json Contact Center, Contact Center Task Routing
Hi folks,Trying to use the sandbox to test a PCCE integration and for the past several months its told us the sandbox is full,The scheduling function also does not seem operable right now,Any help greatly appreciated,
Hello Cisco team,While integrating our application with UCCX SSO, we’re working to improve the continuous authentication experience for our users. Currently, we’re using the standard /desktop/sso/token flow with return_refresh_token=true, which succe...
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Resolved! Finesse SSO CORS issue
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
I am building Contact center express Configuration API where you don't Authorize. I'am send authentication headers with UserID and Password but when call api url response is "Http Status: 401 Full authentication is required to access this resource Un...
i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back
Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...
Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Hi All, Has anyone ever done this? I have the http.streaming property enabled, and if I set the stream URI as the audio item, it works fine. I'm trying to replace a wav file that plays over a REST API call, though, and when I try to set the stream ...
Hi Team, Currently we are making a finesse API connection for our CTI application with port 443.However a few of the users have reported issue with device locking in finesse. Does this is something related to our connection with 443 ? Is port 8445 pr...
