Hello Cisco team,While integrating our application with UCCX SSO, we’re working to improve the continuous authentication experience for our users. Currently, we’re using the standard /desktop/sso/token flow with return_refresh_token=true, which succe...
Forum Posts
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Resolved! Finesse SSO CORS issue
I would like to make a request to https://finesse-domain/desktop/sso/token from another domain (not the finesse-domain from the request). I am able to do this from Postman but it results in a CORS issue from the browser. I don't get CORS problems whe...
I am building Contact center express Configuration API where you don't Authorize. I'am send authentication headers with UserID and Password but when call api url response is "Http Status: 401 Full authentication is required to access this resource Un...
i need a script for callback feature, if the caller stays in the queue more that 1 min he should have the option for call back
Hi, Does anyone know if this is possible on Webex Contact Center IVR? Summary of IVR App Caller A makes a call into IVR. IVR Answers and asks Calling Party A to enters PIN, if PIN is correct, IVR attempts to make an outbound call to Called Party B. I...
Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Hi All, Has anyone ever done this? I have the http.streaming property enabled, and if I set the stream URI as the audio item, it works fine. I'm trying to replace a wav file that plays over a REST API call, though, and when I try to set the stream ...
Hi Team, Currently we are making a finesse API connection for our CTI application with port 443.However a few of the users have reported issue with device locking in finesse. Does this is something related to our connection with 443 ? Is port 8445 pr...
Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
Resolved! Cisco finesse API Queue Empty Values
Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...
Hi Cisco team,We’re currently integrating with UCCX (15.x) and are using both the REST APIs and XMPP (Finesse Notification Service via OpenFire) to support real-time event notifications.We've trying to implement SSO using Cisco IdS with SAML 2.0. I'v...
Hello, This is regarding a CVP environment version 12.6(1)We are trying to use a "Database Element" in Call Studio to connect to an MSSQL database and execute a Select Query. The Select query is working just fine if we define the caller number manual...
We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...
Resolved! Call transfer cases
We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345 (...
