Hi All,I was trying to migrate CVP project from 10.5v to 12.5v. After compiling the code with custom java classes successfully on CVP call studio 12.5v. While deploying my project, I am facing "SERVER ERROR: There was an error attempting to deploy th...
Hi All, Has anyone ever done this? I have the http.streaming property enabled, and if I set the stream URI as the audio item, it works fine. I'm trying to replace a wav file that plays over a REST API call, though, and when I try to set the stream ...
Hi Team, Currently we are making a finesse API connection for our CTI application with port 443.However a few of the users have reported issue with device locking in finesse. Does this is something related to our connection with 443 ? Is port 8445 pr...
Hello,We have UCCX 11.6 with Finesse desktop for call center. we also have separate ticketing system (OTRS) cloud hosted. Recently management want to integrate with ticketing system so that from IVR customer can select to open a new ticket or they ca...
Hello Guys, We are using Finesse about UCCX 11.6. In this moment nedd to do integration Finesse with BMC Remedy and to see the caller ID information. Is possible to do this? Any have idea about this? Thanks, Regards, Wilson Santana
Hi,1. I want to make sure that it is possible to screen pop SAP CRM form with variables from finesse and present the queried data accirding to the variables.2. Is it possible to do so using iframe?3. Will the poped up SAP CRM work in its native way ,...
Hi all im try to integrate cisco finesse 10.1 with Sage CRM. Any sugestion or manual to made that?
Hi All, I was wondering if anyone have an example of a valid POST JSON body to create an Agent Agent Team Member . There is no example for REST in the Webservices reference guide. Here is what I'm trying to send based on documentation: POST /re...
Hi!We have UCCE 12.6.2And all values in /finesse/api/Queue/id equals "-1" when there are not any agents logged in this skill-group.When there are somebody one (even in "not ready") - all's fine.Does anybody knows if it's normally behaviour? And, if y...
Hi Cisco team,We’re currently integrating with UCCX (15.x) and are using both the REST APIs and XMPP (Finesse Notification Service via OpenFire) to support real-time event notifications.We've trying to implement SSO using Cisco IdS with SAML 2.0. I'v...
I'm trying to understand what condition triggers a False condition in this ScriptI'm trying to test this Script and make sure callers have the option to go to voicemailI've tried taking a call and staying on the line, then I called 4 more times fro...
Hello, This is regarding a CVP environment version 12.6(1)We are trying to use a "Database Element" in Call Studio to connect to an MSSQL database and execute a Select Query. The Select query is working just fine if we define the caller number manual...
We're using a third party system that gives agents their wallboard and agent capabilities. That service uses API to connect to UCCX, ever since we upgraded the server, that service no longer works and only able to use Finesse for everyday use. Were t...
We need to implement three different call transfer scenarios:I. What Finesse REST API actions (commands) need to be performed for the steps 4-5 of the test below:1) Agent 1 Login2) Agent 1 Not Ready3) Agent 1 dials to a customer at extension 12345 (...
We are migrating from VXML Gateway to Virtual Voice Browsers in our UCCE environment utilizing CVP VXML applications. Currently we utilize a virtual IP (VIP) to load balance the ASR/TTS requests from VXML Gateway to multiple Nuance Recognizer server...
