Collaboration Applications

I'm trying to resolve an issue that I believe is caused by no Agents being in the Not Ready state.The trouble is, I can't get much information from the manager that wants this resolved I seem to recall from a previous employee in my position that she...

Has anyone implemented Unity Connection to send SMS notification when email is received?  Is it possible to send API call to Twillio to message user via SMS that they have a voicemail? Or can it be done right from the Unity Connection notification it...

Trying to get users notify when they get voicemail by SMS.As anyone implemented Unity Connection to send SMS notification when email is received?  Was thinking about something like Unity sending API call to Twillio SMS gateway to SMS to user mobile. ...

Good morning!  I recently downloaded QMA on my machine but I am having issues.  QMA has already been setup at the customers site, and we got asked to take it over and support it.  I'm not finding much information on this so was seeing if someone had ...

Cisco Jabber logs you out due configuration change working from Home on VPN?

Cisco Jabber for Windows 14.1.5 has been released last friday but there are no release notes or updated caveats yet?

Hello all,   Hopefully this question has an easy response.   I have three CUCM clusters.  One for general user population, one for UCCX agents and an SME.  The phones registering to the general user CUCM and the UCCX agent cluster share IP subnet ran...

Hello,I have a question regarding using Cisco Prime Collaboration Deployment for backups. I've been backing up my CUCM cluster to Cisco PCD, but when I rebooted my PCD server, I noticed in FileZilla that all of the CUCM TAR backup files were complete...

We are running our CMM on 3.7.0 and the CMS servers are on 3.7.1. What we noticed is that when looking into an ongoing meeting the ICONS in the "Owner" row no longer show the text under each ICON.   When we had 3.4.0 the text was showing up under eac...

Hi Experts, My customer uses Jabber for Windows and every time a user logs in with his/her jabber credential a window pops up asking for proxy authentication. popup window shows: <IPaddress_of_Proxy_Server:8080> asking for user name and password I ca...

Does anyone know what Cisco recommends regarding how often the virtual machines should be replaced for Unity Connections. I know if we had physical servers it would be every 5 to 7 years, but I don't know if that is true regarding virtual servers. Th...

I would like to prevent users from signing into Jabber on non dedicated devices i.e. personal phones. 

Hello Community, i currently had issues with a 3nd party vendor application on windows server.We need to understand issue based on jtapi.logs. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/jtapi_dev/12_5_1/cucm_b_cisco-unified-jtapi-develo...