I want caller in the queue to hear music only for 45s then goes back to queue loop again. But the wav files themselve can be any length. How can we do that?
There was couple of threads back for this feature before 4.0.4 came out.Is the Not ready pop now available in 4.0.4? Or do we still have to do a database query with a third party application pop ?Mainly, I need to have a screen pop notifies the agen...
Can anyone point me into the right direction? I need to remove agents login IDs that are not longer in use as the person either left the company or is not longer part of any ACD group.TIAArmando
IPCC 4 with CCM 4.13 cluster.sub/pub is pri/sec jtapi provider.Questions:1. In IPCC 4, is jtapi provider same as CTI manager?2. If subscriber went down, will agent disconnect?3. If publilsher went down, will agent disconnect?Thanks
Is there a way to move or rename prompts from an IPCCX ENHANCED script? It is possible to set system variable (persistent variables), that would stay set even after the script exits?If there are no system variables, can I write to and read from a fil...
Hi!I would like to ask if there is a way to deactivate the MWI for all members of a distribution list when a message sent to them is heard by one member of the group.
Hi. I have a customer that is using Thin Clients in a windows 2003 environment and he would like to have CAD Agents on the thin clients. I know that CAD 6.2(1) is already supported on thin client environment using Citrix or MTS but that is in IPCC E...
Anyone out there that has upgraded their CRS environment from 3.5 to 4.0, could you please try to run a HR for me?I think I've found a bug; I have a client that has found some discrepancies in their historical reports; I went back to my last two clie...
Can anyone provide any documentation for integrating a Siemens Hicom 300E PG? I have the Cisco ICM Software ACD Supplement for Siemens Hicom 300E, but I don't have any specifics on how the PG should be configured, as well as the Trunks, Services, and...
I have IPCC Enterprise, ICM5 SR8, CTIOS 5.1 sr8 I have been implementing Silent monitoring to all of our remote locations and have had a succues rate of about 50%. I have identical workstations with idenical NIC's but am not able to hear one p...
