Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi,We currently use a Voice Recording solution for our Contact Centre which requires that Voice VLANs be SPANed (or RSPANed) to a remote destination port which is connected to a 'monitoring NIC' on the voice recorder.Homeworkers at the end of DSL lin...
I am desiging a large enterprise IPT network. I have been working on CCM since the 2.4 days shortly after Cisco purchased the Selsius product. I have always used the rule of thumb that 500 sites is the limit for a single cluster. The other day I had ...
Greetings, we have recently been provisioned 10 Sip trunks each with individual account usernames and passwords as well as 20 DDI numbers, these numbers are configured by the service provider to route all calls via one of the SIP trunk accounts.Now i...
hi everyone I just wanted to see if anyone else is experiencing what I am with this feature. I have a cme 4.1 and have a voice port connecting to pstn via a vic-2fxom1 card. The voice port is configured with a corresponding ephone dn (dual-line with ...
Hi, I am looking out for the solution in Unity voice message. If user presses line 3001 and then press 1 after dial tone then call should be forwarded to directory search handler.
Hi,I am trying to upgrade CUE from -- application mode: CCME to CCMWhen l try to carry out the following command, i receive this error message -se-10-115-254-2# software install clean software install clean ^% Invalid input detected at '^' marker.I ...
Hi,I am using Cisco Unity Call Manager 5.1 (3),and the Voice gateway is Cisco2821,and I have 200 IP 7940 G phones nad the PSTN is terminated to cisco 2821 router where the same E1 PRI is also terminated.Now the problem is from any IP phone to IP phon...
Hi, I have a Call Manager version 6.1. I am having two types of gateways, PSTN and CUG. I have created two separate partitions for PSTN and CUG and put the route patterns in respective PSTN and CUG partitions. I have some analog and single line IP G7...
Hi all,Anyone got any design docs or QoS recommendations for when placing ARC server and Console over the WAN? I believe this won't funtion using G.729 but only G.711.Thanks in advance.
Hi. I downloads 2 files for upgrade CCM.6.0 -> CCM 6.1.Files UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part1of2 and UCSInstall_UCOS_6.1.1.2000-3.sgn.iso_part2of2. In http://cisco.com/en/US/docs/voice_ip_comm/cucm/cucos/6_1_1/cucos/iptpch7.html write i mus...
Hi,Are there any CUOM experts out there?Is there a way to tell CUOM not to log an event for a "Service Down" on a particular callmanager server, when that service is supposed to be down?i.e. Subscriber does not run CDRInsert service.. but CUOM likes ...
Hi,We are running UCM 5.1.3 cluster.We running Operation Manager 2.0.1, but this is able to detect CallManagers but not IP Phones.Please suggest me!!Thanks & Regards,
How do I switch a ATA186 to SRST mode without disturbing other network services and devices?I have to check SRST functionality (switchover & fallback) and I only have access to Callmanager 4.2.3, the Voice Gateway (H.323) and the ATA186 itself. The v...
To return calls in the missed calls, you need to configure CCM to insert 9 as a leading prefix. This you do via translations however it seems the TP requires to know the exact number of digits to expect in the calling number field otherwise it will ...
We are running Unity Version 4.0(5) centralized in the U.S. but supporting offices in Canada as well. Canada and the U.S. only share a few holidays which is causing us some issues. Is there any way to set up multiple holiday schedules in Unity Vers...
