Hello, We are currently using a Be6000 system and when we schedule a call forwarding on our phones (model 7945) to external numbers, it works perfectly when the original call comes from an internal position, but when it is an external call then this ...
Hi, I have a CME 4.2 on a router 2811 with an AIM-CUE 1GB on it. I currently have the unity version 2.3.4 - Installer 2.2.1 - Thirdparty 2.3.2 - Bootloader (Primary) 2.1.2 - Infrastructure 2.3.4 - Global 2.3.4 - Service Engine license 1.20 2.1.2 - Au...
Hi! I have inserted the following configuration: " application service queue flash:app-b-acd-2.1.2.2.tcl param queue-len 10 param number-of-hunt-grps 1 ! service foradehoras flash:app-b-acd-aa-2.1.2.2.tcl param number-of-hunt-grps 1 paramspace englis...
Dear All,Does anyone knows how to create the field "Call Pickup group" under Hunt Pilot in CCM ver 4.2.3 because is missing. Usually you will find this under Hunt Pilot configuration> Hunt Forward Settings, but for some reasons in not there. I was lo...
Hi,We are currently running CCM 4.1(3) cluster on MCS-7835H-3.0-IPC1 Servers and IPCC Express version 4.0.4 SR1 on MCS-7845-H1-CC1 server.We are Planning to upgrade existing CCM (4.1(3)) to CCM 5.1 and IPCC Express version 4.0.4 SR1 to 5.0. Please le...
dear sir, How do we perform the subject mentioned ? That means from the 3G handset and by using 3G operator ... make the video calling to ip phone ? please advise, thanks.
Hi all,CCM 6:Is it possible to define a speed dial button or a softkey for the Cisco IP Phones 7960/61 to Forward incoming Calls to a specific number?Thanks for help!
Has anybody around here actually had a successful implementation using Witness to record calls on a Cisco phone system? We have recently implemented it and there seems to be nothing but trouble and the support through Witness is far from stellar. T...
Hello,Does anyone know if it is possible to keep multiple ringlists? For example, department A is only allowed RingList1 and department B is only allowed RingList2. Any incite would be great, thanks!
hican someone guide me where to find a good docs/tutorial materials on contact center enterprise version?thanks
Hi all,I want to set up a calling card for international and local calls.At present i have a 2811 router and propsing to buy a Catalyst 3560 24 10/100 + 2 SFP StandardImage (WS-C3560-24TS-S).What are the requirements and resourses (switch,routers etc...
Hello,Im trying to upgrade from CCM 5.0.4 to 5.1.2(b) but i always get Upgrade failed in the end. Im doing it all by the book and cant see what is failing (cluster with one publisher and one subscriber). Trying to upgrade firstly on the publisher...A...
A customer would like all phone in a hunt group to ring at the same time. Can this be done on Cisco call manager wxpress using sccp phoness ??
I'm recieving an error on the voice translation ruleset and inbound calls are no longer translating. deb voice translation shows the following:"Translation ruleset with tag-10 doesn't exist"I can see the call hitting the appropriate dial-peer. The ...
Im going over a design from 4.1 to 5.1. We are rebuilding from scratch and looking at what has been done on the 4.1 server over the years. How valid are Route Filters and in what situations are they used best in? Seems to me that Route Patterns ...
There was an outage this morning in my area related to the CO having issues. I found out when I got my alarms and realized that the PRI was not registering with CCM (over WAN link).I did not have a whole lot of time to troubleshoot and react so my fi...
