helloi have a router with CME 3.0 (1751) with which i configure two ip phones that communicate successfully.now i want to establish a communication between one of the 2 ip phone and a PSTN phonehow can i do thatthank u
I have CTI-Ports with the Information on the Caller-ID with the respective service (i.e. Sales, Service, etc) and I would like for the agent to see that Caller ID in order to respond to the customer (i.e. same agents taking calls from sales, service,...
Hello,does anyone know when the SDK with support for the enhanced features (eg. Java virtual Machine etc.) of the 7970 will be available ?Thank youBeat
I see that CRS 3.1(3)sr1 is posted out on Cisco. Do you know what the big difference is between 3.1 (2) and 3.1 (3)? Also, how do i obtain the 3.1(3) bits?
HiI'm playing around with PA (1.43) in our lab and can't seem to get the address book synchronization to work. I keep getting the following error on the pauseradmin page:"Error in synchronizing PAB with Exchange. Possible reasons are:User does not h...
I have been trying to block 900 numbers to go out but I am matching the LD dial-peer when I am blocking the 900 dialpeer. Any Ideas how to get around this?!dial-peer cor custom name Local-PT name LD-PT name Block-PT!!dial-peer cor list Local-CSS memb...
I'm seeing an issue where all of my agents are going to a Not Ready state at once. There are only about 6 agents, and usually about once a day we see this. Agents will start to notice no calls coming in, and when they check, they're all in Not Read...
I have written a couple of services in XML and am currently trying to get more dynamic information by using ASP to do database pulls and whatnot. The problem that I am running into is that I can't get the ASP page to return information in the format...
Hi,I am trying to find the field definitions for the CDR database. I have the CallManager Fundamentals book which has them listed, but i need an electronic copy (there is no link given in the book!!).Any suggestionsThanks in advance Richard Hall
I have a 3745 configured as an MGCP gateway thru Call manager 3.3.3. Once the router is reloaded, I need to manually reset the E1 controller for ISDN multiframe established to happen. Please advise.
Hi,Have issue w/CRS 3.0(3a)spD where over period of time, sessions will not release and stay active but no one on call. after awhile all available sessions get stuck so have to reboot server or restart engines to free the hung sessions.Anyone have an...
Can I have a call queue in more than one queue at the same time and if an agent becomes available in a queue then de-queue the call from all queues??If so how it is accomplish?TIA,-Jose
