Is there an easy way to go about this without having to create a call handler for every user that needs this? If so what is the process or where can I find the docs to describe how the call handler needs to be configured for that to work properly?
I would like do make a script to ask to a caller to give his Zip Code and based on this Zip code forward the call to a queue, or a n°. I don’t find a way to map the zip code given by the caller to all ZIP for the region …Can somebody help me?Thanks
My corporate directory is AD, updated with all extensions within the cluster. However, there are addtional fields such as mobile numbers which must be accessible from the corporate directory searches on the phones.Any ideas how to get this done?
I have a customer who wants to do zone , multiple zone and all zone paging with call manager can this be done with a 3rd party vendor if so what 3rd party software will do this? How will cm integrate with this software?
Our TAPI application monitors a set of Call Manager RoutePoints. At high call volumees (50-100 calls/min), over a period of time, the RoutePoint gives a fast-busy tone and all the new and old calls are dropped. There are no TAPI events on the RoutePo...
Hi,I am going to be working on a new install of CM. I am looking for feedback on with version I should install. I am going to have 3 callmanagers in a cluster one of which will be connecting over a WAN connection. Also going to be implementing ext...
I have joined the CCM security email list to be notified of APPROVED Microsoft Patches for Call Managers but I am unable to find information of what patches & hotfixes are supported by Cisco to use on Unity boxes. Can anyone help out. Specificaly for...
We recently had a server failure in our AD strcture (not a network issue as we have a distributed AD structure) and this has led to a problem with importing subscribers from Exchange into Unity. When unity was installed it has selected a "default dom...
ICS7750 , CCM 3.33 Unity 4.02AC 1.2.Attendant console responds very slow. Hardware is much better than AC required.For sure it'not a PC performance issue.Anybody has experienced this?
Hi, i have a vg200 with mgcp and 8 analog line connectd to pstn, every thing work perfect, but when my telco provider cut any line by out of pay, my ip'phones try call to pstn choose in a line out of service,... my question is how i can configure th...
Can some please give me a SQL query or way to find out what phones are associated with what pick up numbers.Or how many phones are associated with a particular pick up number.In table Numplan there is a field ikNumPlan_CallpickpUpGroup ho to query an...
Hi,we have a customer that is using 3 digit directory numbers on a site and would now like to add another site into the Callmanager cluster and use overlapping extention numbers. This is not a problem with separate partitions untill the corporate dir...
I need guidance on setting up QOS for IPCC MTP Agents. Specifically the ports in use that I'll need to include in priority queues.The root of this need involves behavior where the MTP agent receives a call and the source DN shows up (in the call-aler...
Hi, has anyone ever came across screen flicker on 7960's, looks like interference from fluo strip lighting in the office? If so, any sensible workaround? TIA
