I want to change the name of my CCM server when I upgrade to 3.3.3 from 3.2.2c. Has anyone done this? I know with SQL7 it was close to impossible, but with SQL2K it is a bit easier. Geoff
I want to apply the latest o/s patches to my call managers. I did not do the original install and I'm wondering how can you tell at which level of O/S release train you are at? I'm running CM ver. 3.2.2c, W2K sp3. I would like to patch to 2000-2-4sr5...
Hi all,My issue with the above directories is the order that the fields 'Last Name' and 'First Name' are shown.On the Corporate Directory 'First name' is at the top and in personal address book the 'Last Name' is at the top and users get confused and...
We're running ICD 2.2(5) on Call Manager 3.2(2c). I am trying to see if we can set up multiple queues that are handled by the same agents. I've got two apps set up, and they are working. However, I haven't found a way for the agent to tell if an i...
You know when caller call in and enter member ID, ICD will query the database to get the related memeber information, like email adress to present to agents. Customer wants Microsoft Acess as that database .But I only see DB get/DB read under databas...
I have a customer that is running 2.46 and wants to upgrade to 4.0. He likes to use the "queing" feature for supervised transfers, but does not want the user to hear the "you are the x caller press 1 to leave a message....". Is there a way in 2.46 ...
Need clarification... Is ICM a component of IPCC Express, vice versa or, are they two separate products that can work together?I would really appreciate an explanation.Thnaks,Dave
Is an additional copy of IPCC Express required to be purchased when installing a VoIP Monitor Server in an existing IPCC Express (single LCC) environment?
Hello Group!I would like to display a progress message to the user on the phone when he request for some data which needs a lot of processing before sending it to phone. So i would like to put a message like "Data Retrieval in progress". How can this...
I have a voice vlan and a data vlan. The IP softphone is on the data vlan. I need to know what ports to use with my access lists to allow only softphone to communicate with the Call Manager and Unity in the voice vlan. In addition I need to know i...
