Hi,Is any one using a cat6k switch for both voice and fax (T.38) gateway in their IPT deployment. I am interested in knowing the following:a: which protocol/s is used btw the CCM and Cat6kb: was CM employed as a fax relay at allc: did you use a diffe...
Does anyone know how to change the music on hold in Unity 4.0.1? I have a client that does not like the Cisco "elevator" music, when using the supervised transfer settings for a subscriber.Thanks
Is there anyway to get the ITS platform on a router to interact with Callmanger on a Server? I want ITS and Callmanager to talk to each other over a WAN through a VPN.
What are people doing to fight toll fraud with their CCM deployments?So far i'm blocking 1010 codes, blocking calls to some carribean area codes, trying to limit our out calling ability on voicemail ports to local calls only.I'm sure there are other ...
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CM 3.2 (2c)Hi, I do have an mp3 file record by professionnal for MOH. They have already reduce db to the minimum, but still, users complaint that MOH is too loud. Is there a way to reduce the level in CM ? Thank you.
We're looking at giving CCC a shot. Has anyone installed this on an existing CRA server? We have a CRA server that is NOT doing anything but CRA for AA. it does not do ICD or IPCC or anything of the sort so it's pretty board... just answers the ma...
What is Cisco's recommendation on dealing with the Transaction Logs for Exchange. I currently don’t backup my exchange store and the transaction logs build up over time…
The environment is two unity 3.1.5 servers (primary/failover) with an "off-box" Exchange 2000 server used as VM only. Now we want to migrate users to the corporate Exchange 2000 mail server, which is in a different organization and domain. The user...
Dear Gurus, I have a question regarding IP Phones in a Contact Center, If the Desktop of agents is down due to a power failure, how can the agents log-in using the IP Phone. I have heard from my colleage that there is this XML based component instal...
I have an ICS 7750 set up with 2 PRI gateways using MGCP. When we look at the gateways themselves they show as being registered. When looking in CCM admin it shows the IP address of the gateway but registration is showing as unknown. I have checke...
Call Manager upgraded from V3.1.3a to V3.2.2c SPG. Ever since then there have been no CDRs written to the database.I've checked to see the CDR service parameter is still enabled and the CDR Insert service is running.Anything else to look at?
