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Hi,I have the following situation7960 --> CM1 --> GK1 <--> GK2 <-- CM2 <-- ATA186I want to set proxy h323 on both gatekeepers. I do not want the 7960 to speak directly with the ATA186 after the call admission. But the problem is that after registerin...

veno77 by Level 1
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I'm looking for an answer to these questions :What is the total device weight supported on a CM installation on a single SPE310 ? What is the maximum number of IP Phones supported on a fully equipped chassis ? Are there any licensing limitations (CM ...

c.ieven by Level 1
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I have configured a call routing rule which attempt transfers for a call handler which has standard greeting action transfer to extension 1 and closed greeting action transfer to extension 2. In all the circumstances the closed greeting action is not...

We have a small call center running ICD 3.0(1) with CCM 3.2. We have a strange situation whereby a caller presses 3 for support option then hits an agent who is on another call and the call just rings and rings and the caller never gets yanked back i...

I recently configured AMIS on a Unity 3.1.5. I installed the voice connector on Exchange 5.5 (off-box installation). A ran the utility to configure the uAmis mailbox. I configured my location settings as well as the node id and dial id for the rem...

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