In an attempt to fix the upload error bug, a customer attempted to login to CLI. They had to reset their CLI admin password and now as soon as they login, the screen flashes quickly to appear the login completed, but then goes right back to login pr...
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Forum Posts
Resolved! Collector upload failure
Had to deploy a new collector for customer and discovery and collection work, but it fails on the upload. Giving generic error of Upload Failed, internal server error. Collector can reach internet and not using proxy. Firewall possibly blocking ou...
Resolved! SNTC registration push-thru possible?
Have a customer who has just completed the registration for SNTC and would like to set up collector ASAP. Is there any way the registration can be hurried along today?
I have a customer that is wondering if there is a way in the SNTC portal to show if a device is deployed as a redundant pair or high availability. If the devices has HA or redundancy, they want to cover with 8x5xNBD; if the device has a single home w...
Hello, im having issue to upload data to SNTC via API. The behavior is somehow unpredictable. Yesterday when i tested the process it worked fine - API completed data upload, i could see record on SNTC portal under "Upload processing" section. Once c...
Hi, My customer has approved CBR Admin for me but when he has tried to give LOA Access at the SmartNet Portal doesn't show my user at Admin Dashboard. What I need to do?
We are unable to upload to portal due to internal server error. We have the correct certificate registration on the CSP collector but in the portal, under All Collectors, I see two registrations (one not valid). I am unable to delete the registration...
Have a customer where I just associated his ID with our contract this morning and about an hour later he tried the portal registration using that contract info and it received an error that he wasn't associated. Do I need to give it more time to pro...
Hi, community. I'm trying to configure a TACACS+ serer on my CSP collector and I'm unable to configure this server from Delegate Admin user. The CSP shows me a "authorization failed" message. I need someone to help me with this case. Thank you so muc...
Hi team!I need your help due to Last week on Thursday my customer gave me CBR Admin privilege to see its information but today I was checking and I can see the customer but the Inventory does not appear, looks like the image that I attachThe inventor...
The Delegated Administrator for my customer has left the company and is unable to provide approval for API access. I can supply the company name and CCO/ID through private message.
Hi Community, We have successfully collected and uploaded the information from CSCP, however, the data does not appear in the Partner Support Services Portal. We also tried exporting the info from CSCP and manually upload it into the portal. It says ...
Hi Everyone, I have a question regarding Collectors ability to track physical movements of devices within a customer network. As host names are visible in collector, can we track which chassis modules are in and if they move to a different chassi...
Dear Expert,Kindly i want to order smartnet for CP ( CON-SNT-CP7821K9 )i want to know if its important to order ( CON-ECMU-UCMUWLST ) with the CON-SNT-CP7821K9My CUCM version is 11.5Please Help, best regards.
Resolved! Cannot remove DA from CSAM
Hello,I was registered as a DA on the client CSAM. Yesterday i already removed my access of being DA and now the client is the only DA of the CSAM portal. Today i am adding my Cisco ID in the CSAM as external administrator and after to assign a role,...
