Good morning, I have a customer that has a SNTC portal and the DA is no longer with the company. I need his access removed and a new DA nominated. Thanks in advance, Doug Hudson
Forum Posts
Hi All I have a customer who keeps receiving an 'internal server error' when trying to upload to the portal. The CSP-C is running 2.8.1.6.I have tried several suggestions from the community with no success including generating new license etcIs there...
Greetings community,I have completed the entire registration process to enable the SNTC portal, reaching the last step, which indicates that "A Cisco agent will be reviewing your request".It's been 2 days and I still don't have access to the portal. ...
Hello,we just installed a new SmartCollector at the customer side. Snmpv2 scans are running but snmpv3 not. We disabled snmp-server commands on the switch (C3850) enabeld an configured it again. but it want work.So we used a snmpwalk from Collector-C...
Hi, I want to buy Cisco switch from China with clean serial numbers, then buy SmartNet service for this switch local in Kazakhstan. Is it possible to buy local SmartNet for switch with clean serial numbers bought from China? Thanks!
I have requested access to API Developoer in SNTC Smart Services. My Company Administrator cannot approve my request.I saw there is a CSAM CBR Roll Issue; will that issue stop my access from being approved? Is there a workaround? Thanks! Jake
I just recently was setup with access to the Smart Net Total Care portal at https://tools.cisco.com/smartservices. on 11/12/19. Anytime I try to access the site I recieve the following error after signing in:Not Found404Error: Not Found at /opt/a...
Hi everyone,I have an issue where the customer is trying to Collect but they are being greeted with the error below. In addition, they are also having an issue where they cannot update their Collector through the Software updater in the Collector it...
Receiving the following on logging into SNTC for past 2 days: Smart Net Total Care 3x portal is currently unavailable. We are actively working to resolve the issue.We should be back online shortly. Meanwhile, please refer to the community for questio...
Resolved! CSPC Collector Upgrade Questions
I am looking to upgrade from 2.7.4 to 2.8.1.6. I have 2 questions:1) I am running this on a VM using the "Small" model - 4 cores, 4 GB of RAM and 250 GB of disk. I looked in the "CSPC Collector Quick Start Guide" and the "CSPC Installation Guide" t...
Resolved! Problem to Upload
We have a problem to perform an upload using proxy.CSP0009043892CUSTOMER: MAPFRE VIDA SA
I've just run a CIR for a customer and it's missing a lot of coverage data. It shows a few details for some "others" as well as a few of our contracts, but many are blank. I will share Customer and Collector ID in a PM.
Dear Expert,kindly i need to renew my yearly Smartnet for the CP,i will order:CON-SNT-CP7821K9 SMARTNET 8X5XNBD Cisco UP Phone 7821 for my CP7821 phones (hardware)andCON-SNT-CP7945 SC CORE 8X5XNBD Cisco Unified IP Phone 7945 for my CP7945...
Resolved! CSPC 2.7 Reports - Macro
Hello, I am generating Inventory and Alarms reports from a CSPC 2.7 with Smart Net Total Care portal v3.10, and I am having problems at using the "Template Smart Services Portal Dashboard 3-6_v2.xlsm" macro to generate graphs with the data of the r...
