Smart Net Total Care Portal and Collector Discussions

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I am an SE who assists customers with their portals.  I am having issues with requesting access to any customer portals.  I request access, and see it pending, but my manager never receives an email to approve.  Is there a specific site he can go to ...

Rob Tyrrell by Cisco Employee
  • 508 Views
  • 1 replies
  • 0 Helpful votes

Hello everyone, I have an individual that was granted CustomerAdmin access to the portal and has since then had full access for the past 24 hours. However, the customer does not have visibility into many different fields within the portal despite hav...

Lmarquez by Level 1
  • 662 Views
  • 1 replies
  • 0 Helpful votes

Hello communityI installed version 2.8.1.5 and when I try an upload of the successfully discovered devices to cisco, it fails. The log file tail-end-gateway.log contains the following error:.....snip....message: uploadFileILB...message: Using the pro...