While I no longer get pop-ups stating 'no entitlement', I still have no option to upload inventory. This has been the case since my last upload at end of August. TAC won't help with this - they just bluntly tell me I can ask the community - so what...
Hello, We did a Run Collection profile and the Upload was not successful. We created an Upload profile to run some troubleshooting and find attached the error. Could you please advice
Hi. We have a client who wants to remove the Delegated Admin from his CCO. How can you proceed?
Hello, I am trying to register a new CSPC through SmartPortal with a an active PSS contract and it's not working, is any further requirement?
Dear Cisco Community, My client is trying to access to the SNTC Portal with his Contract Number and Serial Number already associated, the contract is a SNTC 8X5XNBD that expires until February 2020. The problem is that when the client logs in, in the...
HI, I need to know when was "the first time seen" on portal of a list of Serial Numbers. I need a report with the exact date of an item was discovered. Any help is highly appreciated
Hello, we just re-installed a new collector and had successfully uploaded the data to the portal. I am the DA of the portal and i can see the upload success but the client is not able to see the upload when he/she logs to the services.cisco.com from ...
Hi everyone. I've been using Segments in the SNTC portal to divide up our network inventory. The conditions that I've set in the portal are based on "host name begins with". It works fine for the wired devices, but not atall for the wireless AP's (of...
I have a customer trying to grant CBR Admin access to our team ID and the boxes are not selectable. Message at the bottom states that this is because user is not associated to an external company or is not a reseller of any of your company's Smart N...
Hi there, My customer did the registration on SNTC, received e-mail with "You Have Been Granted Additional Access" but there is a error when he tries to access the portal, see the image below: We need some help, please. Regards
Hola, les comento que hemos programado la recolección de inventario en la red y posteriormente con un día de desface, realizamos la carga programada de información del Porta de Cisco CSPC.El portal SNTC este me muestra 4 contratos asociados en Contra...
CSPC ver 2.8.1.6 Using SNMP v2 to collect network information for Cisco ASR9K and 900 series routers Inventory has been uploaded to SNTC portal however i'm only seeing the devices in the inventory but not the cards/ modules etc.How can i get the car...
We've pulled a custom inventory report for customer that we have CBR Admin access to and it's missing all coverage info, including the devices under contract with us. We are aware that the LOA must be validated within the portal to see other partner...
I have two router models that I've applied the necessary patches to, ASR 1001-X (CSCvn89145) and ISR 4331 (CSCvn77156), and after uploading a new collection they are still reporting the issue. There were IOS-XE upgrades performed in the same mainten...
I was tryto associate my account at Smart Net Portal of my customer but I cannot check the box. The contract is already associate at my account: ***** Removed proprietary information **** What I need to do?
