Hello,I was registered as a DA on the client CSAM. Yesterday i already removed my access of being DA and now the client is the only DA of the CSAM portal. Today i am adding my Cisco ID in the CSAM as external administrator and after to assign a role,...
Hello, We had some initial trouble getting access to the SNTC portal and after getting help from this site, the portal was working for a week or so. Now when we try to access the site, we get the original "You do not currently have access to Smart Se...
Hello,When we are adding the partner as an external administrator in CSAM, it appears the address of the partner is showing wrong. When we add the partner in the CSAM it is showing the address client address instead of the partner address.Could you p...
Hi, Not able to add partner user to csam roles, the csam roles are disabled. Partner user is my company (that sold contract to customer) and contract was added sucessfully to customer´s user. Pls, could you check what is the problem? Thanks in advanc...
Hi! I need your help to know the CLI command to disable/enable the DHCP option from the CSPC due to I need to change the static address to a dinamic IP address from DHCP. Thanks for your help. Regards.
Hi, Could you help me with the process or command to change only the default Gateway from CLI on CSPC Thanks a lot
The details of the upgrade state that we should disable any upload scheduled during the upgrade time. What would be the impact of not doing that? It also states they will just be cancelled, so can we just leave them?
Hello, We are running CSPC version 2.8.1.4 and are currently having an issue where it is failing to upload the device inventory to the SNTC portal.The error message reads: "A connectivity exception occurred while processing the request. The Exception...
Hi everybody: I need help, I upload the inventory from my CSPC correctly. The information in the inventory reflects 1307 equipments, but the support coverage dashboard only show me 67 equipments. I reviewed tthe inventory and it´s Ok, there are over ...
It's been 72 hours since I received this message and I still don't have access to my customer's SNTC. Dear Sean Miller: Your request for Role Assignment for access to customer information has been processed as of 07 Dec 2019 00:36:46 GMT. Party N...
HelloI am experiencing the same internal error issue on the server.This started after the upgrade from version 2.8.1.4 to version 2.8.1.6.Would you help me?Thanks
Hello I need help with a problem. My client have a problem with the process of export.When trying make the upload, we have the error 404."the exception is https transportmode has failed 404 not found". The FW has been checked. OK Thanks!
Have a customer that was supposed to have a collection/upload on Sunday night and it's still not showing in Upload Processing in portal. Can Cisco check on your end? Will share collector ID in PM
I have a customer who logged into SNTC portal for first time today and there was no inventory showing. I saw that the customer name was their inter*** and not the co*** that the collector is set up under. Is this something that can be fixed on Cis...
Hello,We just did a successfull upload and not all contracts are appearing on the SNTC portal. Could you please validate?Regards,
