Smart Net Total Care Portal and Collector Discussions

Greetings, We accidently upload 2 diferent certificates in collector with diferent names but same service PSS (Cielo and Cielo SA). While uploads to Cisco page we received the error message: "Some customer ids do not match for service SE" (in att...

After we have uploaded a portion of our assets onto the portal, we have realized the ""Inventory By Site" dashlet is telling us we have devices that are located here locally placed in China, Wyoming, and many other places we do not store our assets. ...

Hi,   cc: william@***   I received the following email to grant access to the user but when I clicked on the link Cisco Service Access Management tool i got a blank page instead.   Can someone please help advise me what went wrong?   Thank you.   Reg...

I've tried multiple times to upload a new csv file to services.cisco.com.  It shows as successfully submitted, but then never shows up in the upload processing page, only the four from May.

Hi I am trying to complete the Initial Install via Browser however it keeps saying failure: Initial Appliance Setup Appliance Configuration Summary :✗ Timezone configuration failed to execute✗ NTP Server configuration failed to execute...

Hi Folks, Perhaps I've not dug deep enough yet, but I've been looking for a way to use the SNTC portal to report the license level that my gear is running.  Does anyone know of a way to do this through the portal?  If it's not an option, could that ...

Testing the Total care and have one device uploading though it is not showing up in the web portal inventory. The logging is showing success so I'm not sure where the disconnect is.     Is there something that I'm missing?

Hello I have my SSH account of the CSP-C that is blocking CSPC 2.7

Hi,  It's been more than 12H since I'm waiting for the verification email after I submitted the request to become a DA. Steps to troubleshoot: - I looked in SPAM/Junk, no email was received. - Hit the resend verification email tens of times, nothing...

Hi, I have observed an issue with importing a CSPC inventory via the SNTC File Import method. This method has been recently used successfully 4 times this month (data form 3 separate collectors), but 2 attempts with a new inventory (new collector) ea...

Hello,   Could you tell me if it's an issue or not that all my uploads, from Collector (CSPC) to Dashboard (SNTC), take a lot of time, about 3 days (or more sometimes)??  I've got about 2560 entries (equipment).   Thanking you in advance.   Renaud