TelePresence and Video Infrastructure

I need to upgrade our Video endpoints from 9.X to 11.X. In order to do this, there is a "step upgrade" version, s53200ce10_19_5.This file is a .pkg, not a .cop.sha512 digitally signed file. Can this file be installed on the Call Manager? If so, what ...

One of customer  wants to use 2 units of the Cisco Ceiling Microphone Pro (CS-MIC-CLGPRO=) with the Cisco Room Kit Pro Bundle (CS-KITPRO-K9) Could you please confirm how the microphones should be connected to the CODEC?Thanks for help.

Colleagues, such a question. when you call cms from a mobile phone, if you turn off the microphone on the phone, the call hangs up within a minute, how to overcome this?the call goes from a mobile-rostelecom- (sip) -iscratel si3000- cucm-cms. hang-up...

Hello community,one of our customers wants to control the AV system and in room functions from the Cisco Touch 10.In fact, there are two Touch 10, one in each room.We use Extron control, a driver for the Touch 10 is available, so far so good.Based on...

Good day, we have stripped out a job in London and the client is getting rid of a Cisco mx800 in perfect working order. is there a setup guide I can use to double check everything is fine? As I’d like to sell the item

Is it possible to use two quadcams connected to one Codec Pro?  I have a request to put two quadcams in each room of a divisible space.Thanks in advance.

Hi All,Could someone please explain cause code 0? I can't see this in the disconnect cause table and haven't seen much information online or on documentation regarding "KickedFromLocus (FORCED)". The room disconnected randomly during a MS Teams call ...

hello  my device：room kit plus is registered with Cisco Cloud Server However, my device will often automatically disconnect during the meeting. The call history and disconnection reasons are as follows. Does anyone know how to solve this problem?  *r...

Hello everyone, I am installing the CS-CAM-PTZ4K camera for the conference room, but when I ordered it, I forgot that it was ceiling mounted. Now I want to process the bracket to hang it on the plaster ceiling, but I can't find the drawing to go to C...

Is it possible to downgrade a Codec Pro from RoomOS 11.5 to ce9.15?

In Webex CH there's an option under support of a device that allows you to remote access the device. This feature has been enabled under device settings in CH, but when using the feature it seems to only work when device is not provisioned. Unable to...

Hey guys, is it unhealthy for the Cisco Codecs to actually turn them off during the weekends? We have set up the standby mode on every device but one of our clients would like to turn off the device completely in order to save electricity, so my ques...

Hello Guys, We have Quad Camera and PTZ4K connected to Coded EQ. I want to enable Multi camera director. However, I am not able to select Multi Camera Director Mode  on Cisco Touch Panle. Device is registered to MTR. Attaching video and document whic...