TelePresence and Video Infrastructure

Hi Folks, We have a client that we are doing a POC with a dual MX800 in their boardroom.  The client has an existing voice lift system in their boardroom and we were wondering if it could possibly cause tracking issues with the Speaker Track cameras...

I have a customer who is using a Polycom Group 500 to make a call to a Polycom HDX. The call is routed from the Group 500 thru a VCS Control - VCS Expressway - VCS Expressway - Polycom HDX. When the call connects, the far end receives no video, only ...

having  an issue with the fast video update request on a C20 CODEC. It has sent  over 600 requests in about an hours time. Anyone know what causes this?

Hi, Will Multiway work on the Telepresence Server without a conductor? Thanks

After changing the Wall Paper, we have noticed that End Point is not displaying Meeting information on the Main Screen PID: MX 800 etc..Models.. Is it a Default System behavior or we need to do some Customization on the wall paper to display this inf...

Hi All, We have two C20 codecs running TC7.3.4 software. Standby setting is manually set to "on" (with 10min timeout) but it always reverts back to "off" There are no persistent settings on the TMS that would cause this change so I don't know why is...

hi, I have purchased new sx20 After first power-on, it says  "... upgrading to 7.3.5" Now "Power LED" continously circular No information on Screen (HDMI Output) I cannot factory-reset by Power Button (hold 10-sec, wait blinking, then hold twice) P...

I am sure this is a simple fix but does anyone have a cut sheet on setting up the call manager to register an MXP1000 (either H.323 or SIP) ?? I know where to set the CM settings on the MXP.   Any white paper or procedure would be appreciated ... Tha...

I have home Voip service with CallCentric.   I also recently obtained a  VIC-4FXS/DID=, and PVDM2-64 for my  Cisco 3825 router that I use at home for testing and learning. Is there anyway I can get it to work with my CallCentric Voip service?   Then...

Hope someone can help I TMS with one 4520 MCU  TMS reports that the connection is good but I'm getting warning logs on the MCU saying failed login attempt with user ID "administrator" coming from the TMS IP address. The TMS Connection Status with ...

Dear Community, I am trying to figure out the use of a Telepresence Conductor compared to directly managed TPS (TelePresence Server) with the TMS. I recently notice with 2 TPS behind one Conductor managed by a TMS, during a conference scheduled (in ...

I can't add more camera Precision 4x on SX 80 when I order PN CTS-SX80-IP40-K9. I have to order separately camera 4x. Who can explain that for me ?

Hi all. Are there anyone know a road map developing Conductor geographic cascading. I have a plan to implement a FullHD conference with 64 participants, but bandwidth of WAN connection is low, I cannot use a centering solution. There was the feature ...