Unified Communications Infrastructure

We have the new CUNC 7.1 and I've allowed the users to access the PCA and also enabled some features in CoS. I've attached a jpg to show what was enabled.I still can't see the CUI from the webpages.Do I need to restart the unity box? also do I need a...

Is there an easy way to find out if a user has a message in their voicemail from theUNITY subscriber page? Or anywhere I can look to see if they do.  I don't have access to the exchange servers.  We are currently running UNITY 5.0(1).  thanks

One segment of our call center handles technical support calls that can range from 3 minutes to several hours.  I would like to implement a notification that would remind the agent that they have been on the call for a long period of time and need to...

Hi there,I am using QM with CUCM 7.1 & UCCX 7.0 - I believe my configuration is fine and am trying to accomplish recoding for IPPA (IP Phone Agent with 7942). I have configured SPAN on my 3560 switch (both server and phone are on the same switch with...

When i am trying to add a new Alias to Unity, it says Alias already exist but can not find it any where in Unity.

I have numerous solutions for clients built out with a 3825 Voice Gateway using 4 - 2MFT VWIC cards to terminate 8 PRIs.I was recently using the Cisco DSP calculator and tried building this to verify I had the propor number of DSP modules.I received ...

When a user sets their out of office message within Outlook, is there a way to get Unity to automatically play the alternate greeting?

I see these 2 available for downloadUnity 8.0(3) and 8.4 TSP.I have checked my upgrades and have yet to see an upgrade to order for Unity 8. Do I download the DVD from the download and upgrade? There is no readme file there for me to see.For the 8.4 ...

I've got a few people who don't need mailboxes anymore but still need phones. I am on 7.1.2 and LDAP Integrated. Do I have to move them out of the OU I am syncing with and wait for them to delete themselves?

Here's an easy one for somebody...I rec'd a request to setup an extension that calls can be transferred to internally that does the following:The caller will hear a prerecorded product information message. then the system should hang up.There's no re...

My upgrade was successful but the Node license is showing as DEMO. I installed the license I recieved via the PAK and rebotted the BE Server, but it still shows up as DEMO. I am on with TAC, but they can't seem to figure this out.Has anyone else run ...