Unified Communications Infrastructure

Failed to login Cisco Unity Connection Administration Console

Everytime I key in the correct username and password and then click login, it just shows the login page again. I am sure the username is correct because if I key in wrong username or password, it can prompt error. I have tried to re-image the Unity C...

CUCM 6.1 IP Phone Registration with no TFTP

I recently (accidentally) left the TFTP server de-activated on a CUCM 6.1 cluster. The IP Phones were at the right level of firmware so didn't need the TFTP server to be up or downgraded, however with auto-reg enabled did register with CallManager. ...

H323 call behaviour

I tried to accept calls over voip from CME without adding it as H323 Gateway,BUT made "Aceept unknown TCP connection" parameter in service parameters to true.But the call fails.Why?What is the purpose of this parameter.?

CUCM 6.0.1 - Media Routing through the server

Hi,I have CUCM 6.0.1.3000-7 and registered two third party SIP device to the Server. While I am making the call between these two devices, the media (RTP) is flowing end to end, not through CUCM.I want to route all the media(RTP) through CUCM. How is...

Problem with Exchange after running Permissions Wizard

I did a hardware replacement of a secondary Unity UM server and the customer is now saying they are having problems with Exchange message relaying within their Exchange cluster. Has anyone else had this issue?

Questions on upgrade CCM 3.3 w/Unity 4.0 to 6.1 or 7

Have a client running CCM Pub/Sub v3.3 on MCS 7835/7825servers with mirrored 36.4GB hdds, 1 GB Ram. Pre-sales support has indicated that these server are near EOL. Unity is on a 7815 tower server, also near EOL. Looking at new servers for each. Q...

Unity Transfer and Background music

Hello,How do I turn on backgroup music on Unity while the caller is waiting for the call to be picked up by the next available agent?For Example:A call comes in and hits the CallHander on Unity and the user picks her options based on selections given...

Any way to add "dead time" after a call handler greeting?

Hello,I have just started implementing call handlers in my Unity Connection system. I started with a basic auto attendant and now I am working on a menu-based system to route calls to the correct group of users.One thing I haven't been able to figur...

Resolved! MeetingPlace Express

Hello,I am looking to implemment a video conferencing solution such as Cisco MeetingPlace / Express. Would Cisco MeetingPlace/express video conferencing solution work solely without a prior implemmentation of CallManager/Unity?Thanks

Monkey boy is back

just a quick note to let folks know I'm going to be cycling back to the dedicated tools mode that I used to do a couple years ago. I've gotten many emails from folks asking where I've gone and why tools updates have been less frequent etcâ€¦ Short v...

Presence Woes

Hi all,I'm not having much joy with Presence 6 with CallManager 6.1 (the first time i've tried to build it!)I built Presence according to the documentation and looking in my CUPC client I can see that everything is connected - fantastic. I can contro...

Unity Connection 1.x to 2.x

Hi I have a Unity Connection 1.2 server and on a new server i installed Unity Connection 2.1 in the hope to use the migration tool to import users and VM's from 1.x to 2.x. However yesterday when i plugged the new server in and went online with it no...