Unified Communications Infrastructure

Hi,I found in the documentation that we can use sp_CreateSubscriber.I went into Enterprise Manager and found the stored procedure csp_CallHandlerCreate. Can we use this to create Call Handlers?Also, is that the stored procedure we would use to make t...

Hi All,I have a Unity 4.0 (3) SR 1. Callers every once in a while when hitting the main greeting can not hear the greeting just dead air. The logs says that dtmf was not detected and sends the call to the receptionist after the whole "dead air greet...

I have a TAC case open about this but I figured I could double my chances of finding a resolution by bringing it up here.The issue I am having is that DiRT Restore locks up and makes no more progress once it begins the directory synchronization step....

Hi all -We just ran into a problem I thought I'd share - this is on Unity 4.2(1) server and ciscopca (Unity Assistant). The Media Master bar does not show up in this new browser - similar behavior to already documented incompatibility problem with G...

I added a second language to Unity 4.2.1. There were 6 language licenses available and I only had English installed. Now, the Unity service won't start. The AvCsMgr service logs in with the Message store account. The Message store account has the...

We're are using the application billing service to send CDRs to a remote server using SFTP. The version of callmanager that we are using is 6.1. I haven't been able to find any documentation stating what happens if the billing service can't reach the...

Hello,I have what I believe will be a simple question: In Unity I leave a message and then I want to cancel it. I press a key (usually #) to bring up the message options menu and then press '6' to cancel. Unity asks if I want to try another extens...

Unity 5.0(1) running as VM on box only. Problem with cisco pca It get a Media Master error of unable to connect to the voice server when I try and play or record anything via pca whether the device is set to phone or pc audio.This works fine from a b...

Hello,I had Message Notification working in CUE 2.3 a while back. However, now it's not working. I have it enabled and the correct phone number entered, but it's not notifying.I did realize that the difference between when I had it working before a...

We are looking at a solution for rapid recovery of our Unity servers via Disc Imaging. Has anyone had any experience with this? I was thinking of the Acronis True Image product, or Norton Ghost.

Dear All, I need help on VXML Studio Custom Component development. I have developed a Decision component using Java API for VXML Studio 3.X, I have got it integrated successfully with VXML Studio (i.e. it can be seen in Elements pane of VXML Studio),...

customer has CUPC installed with AD integration.When they do a search, they are getting entries for people that are not in AD.Where is the presense server looking? Customer is looking at this as some kind of database cleanup work that needs to be do...