Unified Communications Infrastructure

I am very new to b-acd and scripts.Now we have call manager express installed all incomming calls are plar to operator and he is manually forwarding calls to extensions. I need that the caller should receive a prompt " please dial required extension"...

One of my coworkers is running a virtual PC on a MAC using Parallels Desktop software and we are trying to get the virtual PC to run CUPC. Is this possible?Also will it allow a USB VTA II Camera to work on the virtual PC?Thanks,Doug

I am running CUPC v 1.2(3.12649) on Vista SP1 and 2.5GB RAM. When I ran CUPC on this same computer running XP, I had no problems. Since upgrading to Vista, I have call quality problems. When I have a CUP-C voice call active, doing such menial tasks a...

HiIm facing some problem, some phones on my callmanager has Calling search space with permission only "directory number to directory number" calls, if they receive an external call they CAN transfer to any external call.My Callmanager is 4.2Does any...

I've got a CUCM 6.1 server using a Cisco 2821 router as an MGCP gateway. The router has a number of FXS ports. When an analog polycom device is connected to one of these ports is can make calls with out a problem.When you press the conference butto...

When we drop a D channel on a T1/PRI, we get an alert email:T1 Down At 08:42:45 on 08/04/2008 on cluster StandAloneCluster.MGCP DChannel is out-of-service . There are currently 1 device(s) with D-Channel-Out-Of-Service status.BUT, it lacks the detail...

Hi,We're having issues where sometimes when Outlook is started it disables the Viewmail plugin. We are using Windows XP SP2 and Outlook 2003. Viewmail version 5.02 and 7.02 have this problem. Any ideas why Outlook is disabling this when Outlook start...

Hi not sure if this is the right place to ask - we have Unity 501 with external Off box mailstore. Customer states that their access list are being bombarded by above protocol and port . The source address is our DC's, any idea what that might be and...

Hi allI have a CME 4.3 system where I need to allow my users using 7911/7961 phones to be able to pickup the analog phone (configured on the FXS port on the router).I have configured the voice port and dial peer for the analog extension but am not ab...

How do I connect MeetingPlace to the Unified CallManager so the IP Phones can dial into a conference?I am getting “Place Call Failed Erc 3107 App 3 App Data 268369952 Exprect App 154” when doing a test call from the Audio Server.Also I am unable ...

I just finished setting up a test env. to test exchange 2007 and unity. Things went very well. I found that the only thing that doesn't work is trying to setup exchange 2007 as a partner server. Everything else worked. Here is what is did in the ...

We have several systems that we have installed the ViewMail for Outlook 5.0(2). On a couple systems the Media toolbar does not show when opening an email with a voicemail attachment. The application shows as installed in the control panel and the Vie...