Unified Communications Infrastructure

I am setting up a call handler that has a length recording time and it time on our recording the greeting at 90 seconds. Only setting I found for greeting record time is under subscriber>class of service. Was set at 90 seconds, which I increased bu...

Hello,We are trying to implement click to call from the microsoft office communicator to our Cisco IP phones using Microsoft LCS and Cisco Presence server... we have nailed down most of the config except one....It seems that when a phone call is init...

Issue/background:MOC 2007 client 1 receives call from MOC client 2. External call comes in from CUPS to MOC client 1 and rolls to MOC client 3 (receptionist) who answers. MOC client 3 transfers external call back to MOC client 1. At MOC client 1 c...

I specified 2 files to save on the network path for the scheduled backup in the disaster recovery. Does that mean that once there are two sets of backups, disaster recovery will overwrite the old backup when it backs up? Thanks

Hi,I just completed a Unity VoiceMail only upgrade from 4.2.1 to 5.0.1 and I'm getting the below message when trying to lunch the SA web page. I did use the GrantUnityAccess tool to mapped UnityAdmin back into Wen access since after Dirt restore the...

Hi, I have configured the meeting place express 2.0. The web conference work sucessfull, but I need to associate a meeting whit a phone number. I have Call Manager 5.0, I can reach this? How I can do it?

Hi,Does the latest version of meetingplace express support remote control so that one user can remotly control the application of the other user ? Is it the same application that Cisco TAC use to remote control my telnet or console session during the...

I got a customer with CER 1.3.2 running on a MCS7835-H2-CC1E. They're upgrading to CER 2.0.3. Based on the release notes for both 1.3 and 2.0 CER, it doesn't show CC1E as one of the compatible hardwares to go with but 1.3.2 is running just fine on it...

Hi all,how and where can I find info about a phone call "arrived" from the pstn to Ccm ?In the previous days our ISP asked to us if we have seen "arrive" a determined phone call on our toip-network based on CCM 5.1.3a directly by their Border Element...

Hi,does CUE has ability for user to just activate/deactivate his mailbox. Ex: when a call forwarded to user mailbox, does it possible to play just a greeting whitout leave message? and this option can activate by end user?Best regards

Hi allI have a CCM 6.0 and CUPS 6.0 . They are working properly. Now , CCM server is Failed. I must reinstall CCM Server with another IP address.I don't know how to change IP Address of CCM in CUPS . Please help me.

We had a very strange situation crop up on our network the other day. Phones started hanging when their DHCP leases expired. We put a packet sniffer on the network and discovered that DHCP requests from the phones would be answered not only by our ...

I was looking for some hardened WAN performance requirements of when the Unity server (5.0) is at a remote office from the Exchange (2007) server in a Unified Messaging environment. I haven't been successful finding anything in the SRND section or el...