Unified Communications Infrastructure

Centralized call processing and centralized unity. Two sites have extension overlapping. We create different partitions for the overlapping extensions. Also based Cisco design document I used the E.164 voice mail mask feature to differenciate the mai...

Hi, I'm using Unity 4.03 running failover with 72 ports VM licensed. CCM is running 3.3.3sr4a. When I try to record or playback a voice using the media master play (where playback and recorded device set to phone), unknown error come out. Pls refe...

I imported users into Unity and the import took the alias with a ".", but for day to day admin my client can't add a new Unity subscriber from the SA because it won't allow the "." in the alias. The workaround is to create the exchange account first...

New spin on the SAN question here. I assume that moving Unity data (i.e. SQL, \commserver, etc.) to a SAN drive is probably not supported. I also understand that the value in doing this as a sort of system backup measure may be somewhat limited, an...

Didn't see this in the documentation, but is there any mechanism to support the sending of broadcast messages when Unity is in UMR mode? Have a customer that would like to send an "all server subscribers" message to let people know when there is an ...

If you look up this bug it says it is fixed in version 3.1(5.63)"If the Directory Synchronization process between Unity and Exchange failsthere may not be any errors logged of the failure in the Event log. Additionally, if the synchronization failure...

If I do a dual install (CallManager & Nortel PBX) using 1 Dialogic D41EPCI boards, what would be the procedure for adding three more Dialogic D41EPCI cards to the system when they arrive?

I will be upgrading my Unity box this evening in a few hours. I read up on some of the procedures but I am still unclear on how to keep the existing voicemails after the upgrade. Is this even possible? I've upgraded the call managers a few times b...

I will be upgrading my Unity box this evening in a few hours. I read up on some of the procedures but I am still unclear on how to keep the existing voicemails after the upgrade. Is this even possible? I've upgraded the call managers a few times b...

I have 4 TTS ports that I have never used. Clicked the check box for TTS in COS and enabled email notification. Call into Unity, says you have a new email, but no option to listen to it. Is there a link that gives the basic setup steps to make TTS...

I need to integrate Unity 3.1 with 2 different CallManager clusters during a migration from CCM 3.1 to CCM4.01.As mentioned above, the CallManagers are different versions. Does anyone know if it is possible with Unity 3.1 or whether it is possible wi...

I have a current 2.46 install running exchange 5.5. They have recently purchased and installed a Win2k server with Exchnage 2k. The old Exchange 5.5 server is still up with about 10 mailboxes still on it. The Unity 2.46 server has about 175 mailboxes...

I had mention of some poor voice quality in Unity (4.0(3) w/ TSP7.0(4)) calls and I ran the AudioStat tool to see what I could see. Our config has a local 3745 with several voice PRIs and several data T1s to remote locations (some remotes have phone...

Hello,a customer installs his Unity 4.0.2 with German and English. If he gets to the default greeting he gets an english conversation. But he wants that the default greeting is german. Can I change this after the installation?thanks Achim