Unified Communications Infrastructure

I would like to have more _collab-edge SRV Records, to make possible the first Jabber login with more than one domain:_collab-edge._tls.domain1.comSRV hostname  exp.domain.com _collab-edge._tls.domain2.comSRV hostname  exp.domain.com _collab-edge._tl...

Hi AllWe have installed a Cisco Expressway C and E that connects to our CUCM.We have enabled MRA for Jabber.For some reason Jabber can connect to presence and VM, but the phone services part is not working.We have uploaded the logs into the Cisco Col...

Good morning,  we have Cisco Unified system UC-560 and Cisco configuration assistant 3.2(2) and I was ask to setup voice prompt that when a caller called the office it gives them the following menus please dial -              1. For Attendance-      ...

I'm exploring solutions for a client that want's all services to be off-prem. I looked into Webex Calling and Broad Cloud but both have severe limitations for y requirements. Has anyone deployed CM or other Collab applications to VMware Cloud in AWS ...

HelloI hope you are wellPlease I need your advice on this notification which is displayed on the RTMT monitor of my CISCO TOIP platform ''Number of media resource list exhausted'' and I can not understand where it's coming from and if it's a hardware...

Hello everyone, I would like to set up two pickup groups that are associated between themselves and use Opickup to allow them to take each other's calls when required. This technically works. The issue I am facing is that the two teams are not close ...

Hello,     Today, if a user creates or in invited to a group chat (not to the persistant one) and the user (Windows or mobile client) logs out, the user automatically leaves the chat and cannot enter again to the group chat by himself. Is there any w...

Hi All,I have Natted IP address from 192.168.X.X to X.X.X.X . when the call is going out over SIP Trunk, outgoing call is working fine. But for the incoming call . Its giving no way audio. Please help me to confirm if there is a way to allow incoming...

Dear all;I have a real-estate project that the sizing for the project will reach 10,000 units and in every unit, there is CPE that will connect IP Phones, Analogy Phones, Internet and IPTV.And I make trunk between CPE and Call Manager but there are l...

Hello, I am new to the VOIP support world.I am looking for Cisco IOS Voice Troubleshooting commands/ steps for validating call delivery (Call is reaching the gateway, or why calls are not being delivered on the circuit). Basically, my team is to dete...