Unified Communications Infrastructure

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For power maintenance, we have rebooted the CUCM cluster recently. Post reboot, the Cisco Unity DRF page options are not working. I can log in to DRF GUI of Cisco Unity but I cannot access any features ( backup history, status, etc). Even in the CLI ...

Ren Stark by Level 1
  • 1922 Views
  • 8 replies
  • 0 Helpful votes

I have  a UCCX 8.5 with the Gila-Wallboard running, the setup is perfect(after many hours) but the Agent Statistics is not displaying correctly. Sometimes it will show a logged in user but most times it doesn’t. enclosed is the wallboard.asp file. I ...

cliffj64 by Level 1
  • 4893 Views
  • 22 replies
  • 0 Helpful votes

We'd like to automate a solution where we contact phone numbers and have them validate the address we have on file for that phone line.  Ideally, we'd feed a list of numbers and addresses to the system, the system wouldcall the numbertell the user th...

I am in dire need of the SIP-histicated people on this forum manipulating the unknown eye closed  I hope for some guidance from the SIP output below, my challenge here is that I do not see a Refer-To or Referred-By header when the contact center agen...