Unified Communications Infrastructure

I am deploying expressway Setup for MRA & B2B. Internal & External Domains are different. Internal: example.in  and External: abc.com I have deployed Expressway in Cluster. Expressway C:  2 Nodes. Expressway E:  2 Nodes. (Dual NIC) Domain configured ...

Hi Guys, I'm having an issue with my H.323 Gateway. It was working before, but the incoming calls were coming in with unkown identity. In the process of troubleshooting from the CUCM, we reached a point that we decided to delete the H.323 gateway, ad...

Hello, We have implemented Unity Connection 10.5.2 and want to use HTML Notification with Voicemail Audio File Attachments.The option is greyed out under User, Notifications, HTML, and I am not able to check box it.Please advise of any special steps ...

After Power issue with our hardware the IM and Presence Server 12.5 Publisher server I cannot access it through the web browser. When I type in the IP address of my server it gives thw web pagre for the server and when i press onCisco Unified Communi...

Dear friends, I’m trying to get some details from Cisco ICM scripts, such as variable content when it gets to a call type in that script. Unfortunately, it doesn’t save in the sql db to query in, do we have any option when I can do a Python script an...

Hi, We are receiving the below RTMT alert but unable to find any information related to the warning.  Can anyone advise anything for this behavior. UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco Trust Verification Service][Reason=Servi...

Customer receives the below alarms about certificates that are expiring soon: Certificate name:UCM-PBLSR-EC_7b65abf651f5b1eff05563f6e6a4de6e.der Unit:tomcat-trust Type:ow][AppID=Cisco Certificate Monitor][ClusterID=][NodeID=kryoncucmsub.admie.gr]: Al...

Hi!I run into problem where I like to automate jabbers for only some users. I wonder is it possible to make LDAP security group for those users and import those group members with Jabber configuration? 

Hello Cisco Community, We have just implemented Verba call recording to our infrastructure and everything is working great, however we need to implement a recording at the beginning as a warning that users are being recorded. We currently have the re...

I have a customer who is getting Calabrio call recording, but no contact centre. Some phones will not be recorded Some phones will always be recorded Some phones will press record button to initiate call recording Customer wants callers to hear an a...

Good morning, everyone!I'm facing a communication issue between my voice gateway, the Cisco Unified Communications Manager (CUCM), and my telephony provider. I've managed to configure the system so that I can make calls to the PSTN network without an...

Hello We have a problem with our Expressway C. We can't log in to the webinterface anymore. SSH does not work either. Logging into the vmware console of the server works with the same credentials. I have tried to create a new admin user through CLI i...

With the requirement to upgrade ESXi in order to be in a supported state when upgrading CUCM, what would be the correct why to get licensing now that Broadcom has purchased VMware?  I was able to find the download links on the Broadcom website, but w...